SME/Enterprise Account Manager & Enterprise Billing Manager
BT Business(British Telecom)
Total years of experience :18 years, 3 Months
Working in the business to business team, managing a portfolio of SME to Large enterprise customers, dealing with decision makers on a daily basis (Directors) face to face and verbally on the phone, Contract creation to Sales completion, Tariff/Pricing Management and in charge of the full end to end billing generation of Invoices to Enterprise clients, and dealing with internal and external stakeholders in the EMEA Region
I am employed as a Financial leader for the family business in the Real Estate/Property Business sector and manage properties all over the UK and the Middle East (Dubai/Abu Dhabi), Handling all Property Transactions including evaluation, due diligence, negotiation and closure in close coordination with the property owners, also attend national auctions to source and buy properties to add to the company portfolio which have investment potential, developing properties and selling onto Real Estate/property developers and investors in the UK and Middle East
Working in the business to business section of Scottish Power, Managing the billing for all SME to Enterprise clients, Managing a team of 15 people, Managing a portfolio of SME to Large Enterprise customers, dealing with internal and external Stakeholders
I have full responsibility for the billing of all fixed, data, mobile and IP Products via the internal Unionstreet Abillity System. This includes billing system development, Building Databases (SQL, Access, Excel, VB) Strong SQL Programming Skills (Telecoms Sector), Supporting SQL in a Commercial Environment, ensuring the billing cycle is run on a monthly basis without errors, revenue assurance and tariff /pricing management (changes were needed to increase margin), annual client service & billing audits, working with the IT team for the build of SQL databases, managing telecom billing processes and change management, CDR Mediation, financial reporting creation for senior management. I work closely with internal teams to support the bidding process, telecoms provisioning (WLR3, SIP, ADSL, Leased Lines), project management, client site visits, client account management, team management, dealing with 3rd Party suppliers/Telecom Carriers all across the world for example approaching the supplier for pricing and then benchmarking against market rates and once the rates are agreed with supplier, my responsibility is to maintain and administer the contracts received from the supplier. a contract is requested from the supplier to highlight the costs which were agreed and the contract received from the Carrier is then passed to the legal team to check the legal framework of the service, once received back from the legal team i then go through the contract to make sure everything is correct in relation to the service requested and i then authorise this and pass back to the Carrier, Engaging in Carrier Analysis & Pricing to find suitable supplier with the highest margin being the key, tariff match reports, management of revenue and margin targets, implementing new solutions into businesses, Managing Billing and Customer Service Team’s and Understanding of KPI’S used to assess service quality and Coaching and Training individual members of team
Sectors Managed: Utilities, Hospitality, Banking, Insurance, Telco, Sports (football) and Retail
I was responsible for B2B provisioning and residential customer orders and in charge of 4 European countries (UK, France, Austria & Ireland), dealing with billing and subscriptions, service provisioning using OSS system (Jd Edwards) uploading customer details onto DICE Billing Platform, downloading daily CDR data and monthly data, producing monthly bills for clients, Xtra-Connect (Verizon Business Provisioning System)Pearson & Metasolv, raising faults with BT using (Eco Repair system), dealing with service providers such as BT, Verizon Business, KPN and other European Telecom companies, Fast tracking/Expediting Orders, Chairing meetings and recruiting new staff.
Sectors Managed: Utilities, Hospitality, Banking, Insurance, Telco, Sports (football) and Retail
Companies Managed: Ajax Football Club, EDF Energy, KPN, Volkswagen and many more