Assistant Human Resource Manager
Al Nasser
Total years of experience :17 years, 5 Months
• Assist in the review, testing and implementation of HRIS system upgrades, collaborate with functional and technical staff to coordinate application of upgrade
• Confirm accuracy of all data entered, maintain data in HRIS systems and databases and assure information is available on a timely basis.
• Perform data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies.
• Deliver routine daily/weekly/monthly reporting and respond to basic to intermediate ad-hoc data requests.
• Respond verbally or in writing to inquiries, complaints or problems providing information requiring comprehensive knowledge of policies and procedures
• Assist in development of standard reports for ongoing HR needs.
• Maintain awareness of current trends in HRIS with a focus on delivery and support. Examine trends in information systems training, materials and techniques through classes, reading, or other mechanisms, continuously increase both HR knowledge and HRIS application/tools knowledge.
• Monitor agreement and accuracy in the provision of employee rewards across the organization based on employee grade (e.g. base pay, salary schemes, pay incentives, reward schemes, and employee benefits); report incidents of non-agreement.
• Conduct process of non-monetary employment benefits (e.g. insurance, annual leave, air tickets) in association with Finance Department in order to define employment benefits and reward packages
• Conduct periodic studies to benchmark NSC reward schemes with competitors in the market to ensure that NSC remains competitive in attracting and retaining personnel; coordinate with external consultants for the same as necessary
• Analyze surveys to ensure appropriate corrections are made across all departments and levels, forecast budget for salary increases.
• Monitor the company’s salary and benefits structures so that there is a balance between attracting and keeping staff and cost control.
• Monitor overtime to facilitate payment and ensure that line managers comply to the overtime policy of NSC
• Preparing and managing the overall recruitment budget and ensure compliance by all departments.
• Monitor annual recruitment plan for compliance with the defined Manpower plans and Recruitment Strategy.
• Establish a consistent recruitment process for various levels at NSC and ensure implementation of all tools including technical test, interview panels, collection of forms and documents, background and reference check.
• Manage the screening of job applicants based on manpower requirements and job description, by evaluating applicant qualification, applicant experience, training and other skills.
• Developing a protocol to inform candidates of employment possibilities, considerations, and selection and rejection where necessary.
• Design the selection matrix for choosing the optimum recruitment channel and recruitment source.
• Responsible for conducting the orientation for the new comers, also conducting training concerning the system with regards to the employee self-service request.
• Participate in designing organization structures and performing organization structure review in order to ensure optimum level of organization efficiency.
• Initiate the process of performance appraisals/performance evaluations, follow ups with departments and ensure completion of yearly appraisals.
• Ensure the development and implementation of employee performance appraisal process from the beginning of the year, review the mid-year and final annual performance evaluations.
• Assist in preparing career ladders for all job families and develop career progression criteria in order to guide movement from one position to another.
• Assist with the development of Policies and procedures guiding the payroll administration function in co-ordination with the HR Manager.
• Serve as the custodian of all policies & procedures guiding payroll administration; ensure accurate adherence of the same throughout the organization.
• Co-ordinate with the head of HR and the Finance in assigning a sufficient budget for payroll functions, monitor periodically and reconcile budget variances to ensure on target performance.
• Review and validate all payroll data prior to submitting for approval, correct any payroll discrepancies where necessary and submit final prepared payroll report for the HR Manager & then CEO for approval
• Coordinate with the Finance Department to ensure that all employee paychecks, including any additions and deductions, are processed and issued on time
• Monitor periodically all special payments issued to employees ensuring compliance with policies and procedures, including expense claims, allowances, benefits, annual leave passages and advances, loans, etc.
• Review and validate all final settlement packages, end-of-service benefits in the system, verify calculations, and ensure that payroll database is updated as necessary
• Provide departmental payroll breakdowns to senior management to assist in their control/ review of staffing costs upon request
• Periodic computation of the Employee turnover rate to the department head and the higher management.
• Computation of the salary increase based on the approval and direction from the higher management and advising the methodology used for salary increase
• Responsible for managing day to day Operations employee relations, compensation and progression issues for Operations
• Record all incidents of payroll errors and delays, and implement mechanisms for improvements to the payroll administration process and respond to all audit inquiries
• Monitor performance of my direct reporters and guide them in managing their performance by providing appropriate feedback
• Ensure that subordinates are aware and familiar with assigned tasks and responsibilities
• Assist subordinates in resolution of any problems, discrepancies, and inquiries
• Perform other related duties requested by the head of HR.
Corporate Role
• Responsible for all payroll related activities concerning vacations, monthly salaries, monthly attendance, incentives for all countries.
• Monitor periodically the budget, ensure control of it and reconcile budget variances to ensure on target performance for all countries
• Periodic computation of turnover rate for all countries and keep updated to the head of HR.
• Computation of the salary increase for all overseas employees based on the approval and direction from the higher management and advising the methodology used for salary increase.
Other Project Handling
• ORGANIZATIONAL TRANSFORMATION PROJECT (EARNEST & YOUNG) - Member of the project and actively participating in the documentation and implementation phase of the entire organization structural transformation. Timely submission for the 6 project of HR with regards to compensation & benefit, HR policies and procedures, job descriptions, KPI, Performance management.
• HAY GROUP PROJECT - Member of the project and submission of all the relevant requirement whenever requested by Hay Group, attending meetings and training for the Hay Group System.
• ERP PROJECT - Project Manager for Implementation of HR Net System, initial stage starting, attending meetings
• Review and validate all payroll data prior to submitting for approval, correct any payroll discrepancies where necessary and submit final prepared payroll report to HR Manager for approval
• Ensure amendments to monthly payroll data, such as the following
Performance rewards, including incentives, bonuses, sales commissions etc.
Approved expense claims
Deductions
Salary adjustments as necessitated by Leave Management System
• Ensure the preparation of employee payroll accounts for all new and existing employees, highlighting personal and remuneration information such as employee number, name, bank account information, employment position and grade, basic salary, fixed monthly benefits and allowances, etc.
• Ensure that the Leave Management System is regularly updated with attendance, overtime and employee leave information
• Ensure employee information, such as exemptions, transfers, and resignations, are reflected in payroll database
• Review loan application forms and direct process of all approved employee loan installment amounts
• Perform other related duties requested by management
• Allocate work to subordinates, nominate for training as per the organization’s guidelines and manage leave and overtime to ensure the efficiency of the group
• Organize and co-ordinate meetings, travel arrangements.
• Update of clients and business associate profile.
• Prepare Schedules
• Implement and maintain office systems
• Maintain permanent files and retrieve files as requested
• Operate office equipment’s (fax, Xerox, paper thrashing machines)
• Prepare and update bulletins
• Forward letters to concerned departments & conduct up- to date follow up of the same
• Follow up all incoming and outgoing mails
• Prepare Internal Memo as instructed by the Department Head
• Any other work as instructed by the Manager
Create team work atmosphere among the employees
* Train new call centre executives, Provide assistant to the employees and motivate them.
* Trace all incoming and outgoing calls.
* Act as interface between executives and the Call Centre Manager
Attend the calls of the customer and answer their product related queries.
* Handle and resolve customer complaints.
* Keep records of customer interactions and transactions.
* Record details of actions taken and follow up on customer interactions.