Branch Manager
khushhali Microfince Bank Limited
Total years of experience :14 years, 6 Months
Key Responsibilities:
1. Business Planning: Prepare annual business plan, set realistic and achievable targets with deadlines for branch staff, regularly track and review performance.
2. Business Development: Identify potential customers for asset and liability products and develop business to achieve sales targets and cross sell, while ensuring the laid down sales process
3. Portfolio Management: Portfolio verification and proactive collection perusal ensuring key portfolio quality indicators are within the assigned benchmarks.
4. Profitability: Maximize revenue generation, contain cost of running the branch and ensure branch profitability through sustainable business growth.
5. Service Quality: Manage customer relationships and meet internal service standards and ensure no service related complaints are received from customers. Ensure branch merchandising and coordination with marketing.
6. Compliance: Enforce implementation of processes in sales, service, and delivery to customer in accordance with KBL policies and SBP regulations. Ensure effective and standardized internal control and reporting as per defined procedures. Adhere compliance on Know Your Customer (KYC) & Anti Money Laundering (AML) during the entire relationship of the customer with KBL and review branch operations report.
7. Staff Management/Development: Supervise branch asset & liability teams. Develop teams' performance on KBL products/ processes and ensure refreshing their knowledge through time to time interventions. Also ascertain the training and development needs of asset & liability teams, beyond branch capability and recommend them for appropriate training in order to close skill gap.