Unit Head SAM
Dubai Islamic Bank
Total years of experience :26 years, 8 Months
SAM - South
•Responsible for designing and implementing strategy to manage recovery portfolio.
•Strong follow-up and recovery from defaulters
•Analysis of defaulters' repayment capacity
•Rescheduling/restructuring proposals and their implementation
•Litigation proceedings in coordination with legal counsel
•Liaison with external parties such as lawyers and recovery agencies, etc.
of Collections & Recoveries
•Identify measure and monitor the corporate, SME, private and retail portfolios for collections and recoveries and ensure minimizing losses and maximize bank revenue.
•Identify measure and monitor the portfolio for collection and recovery and to draw up a comprehensive action plan for covering corporate, SME, Pvt and retail problem portfolio for optimum results.
•Prepare, review and draft all documents related to department day to day operations and ensure system, policy and procedures are adhered to and continuously updated to meet all bank's requirements and to ensure that it is well communicated to all staff.
•Prepare a detailed file note/ proposals/ restructuring facilities with financial analysis for each non-performing accounts. Thereafter will be update on a regular basis with the latest information/ updates.
•Prepare remedial proposals/memos for management information/ approval. Thereafter, to ensure proper documentation as per approval are maintained and lodged in safe custody as appropriate.
•Lead managers, team leaders and collectors to optimize performance and maximize results.
•Leads on daily basis motivate the staffs by inspiring, influencing, coaching, training as well as monitoring, supervising the daily collection of delinquent accounts.
Managing a team of 14 Collections Officers & recovery officer.
•Handling a total portfolio of 2.9b, out of which SME contributes QAR 792MM, Personal loans 1.87b and credit cards 286MM.
•Have been developed and managed MIS for collections to assist management to take policy decisions.
•Have been aligned departmental procedures with bank/ industry standards by developing/ documenting policy.
•Set up policies and procedures for effective collections and recovery to ensure optimum collection and recovery.
•Responsible for attaining goals and objectives of Collections for Loans and Cards in lined with product and assigned parameters.
•Analyzing delinquent accounts and prepare report on high risk accounts including recommendation for resolution.
•Interacting with customers/ companies to obtain company financial standings to enhance further credit lines/ hold further credit lines.
•Ensuring adherence of specified Collection & Collections Operation process.
Collation and analysis of performance reports of various products to generate MIS for the department.
•Coordination with department heads on report submission and compliance with review decisions.
•Assist in adoption & implementation of technology solutions to enhance business processes.
•Define reporting needs and monitor report to understand trends, issues and opportunities.
•Play lead role in working with IT to define and develop technical / system solutions for SME, Commercial, Corporate & consumer products.
•Take leadership role in the development of processes / systems to enhance and streamline department functions.
•To provide accurate and timely information as required for SBP/ Management.
•To manage the input and output of required data, ensuring external deadlines met and internal reports are produced.
•To liaise with the relevant parties to ensure that bank's collections system is managed and maintained effectively.
•Plan and maintain a set of reports to meet the business analytical needs of the bank.
•Adhere policy and process in line with the bank products. Conduct process audit to ensure compliances with department.
•Maximize working funds & profitability by recovering the maximum amount of delinquent debt; meet the targets set by the Bank for the recovery of delinquent debts.
•Liaise with external & internal lawyers and follow on a pro-active basis to ensure expeditious resolution of legal cases and quick filing of legal action.
•Provide periodical & timely information on delinquent debt; prepare position reviews, working sheets and quarterly MIS monitoring forms for Management.
Direct and delegate the activities of the CSR staff to ensure professional, timely and proficient customer service.
* Develop the CSR staff through training, and coaching for premier delivery of customer care.
* Designed & applied various methods to accomplish targets on monthly, quarterly & yearly basis.
* Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process.
* Perform as the resource for CSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies.
* To build controls in order to eliminate the chances of process break down or internal / external frauds.
•Work with other Business Units for continuous Process Improvement and Better Customer Service.
•Review of all delinquent accounts and give guidelines to Collection Officers for next course of action.
•Stabilized mortgage loan delinquency and loss controls while streamlining staff size.
•Created collections-training modules that are now company standard for new hires.
•Maintained delinquency below 2% while reducing loss risks.
Consumer Collections - Collections & Recovery
* Responsible for attaining goals and objectives of Collections and Recovery for all products in lined with product and assigned parameters.
* Responsible for maintaining/reducing Net Credit Losses & Gross Credit Losses.
* Managing a team of collection officers for accomplishing collection & Recovery targets.
* Providing on-going feedback to Head of Consumer Operations for improvement and changes in product features (target market, terms and conditions etc.), which can help credit Policy to upgrade/ repair the portfolio.
* Setup policies and procedures for effective collection and recovery to ensure optimum collection and recovery.
* Develop a computer based collection module for collection & recovery.
* Hiring and training of staff.
* Develop MIS for collection and recovery to assist management to take policy decisions.
* Developed and implemented MIS systems for the collection unit which includes a) daily tracking of delinquencies, b) monthly billing cycle cut reports, c) capacity planning, and d) collector performance.
* Develop strategy for collections and recoveries in the rapidly changing economic conditions.
* Holder of Power of Attorney for Credit Cards & Personal Loan to represent United Bank Limited in Banking Courts.
* Supervised and negotiated settlements with customers.
•Coordinating the unit's interaction with external Collections agencies for the recovery of outstanding cards and loans
Responsible include review of all accounts on a daily basis.
•Keeping a track of cycle delinquency and MIS
•Monitoring of flows and delinquency.
•Capacity plans to strengthen Collection strategies.
•Monitoring Collection Officer Productivity and achieving aggressive Targets.
•Ensure effective utilization of CACS through reports.
•Carry out self-assessment to ensure continuous improvement in Process.
•Ensure adherence of specified Collection processes.
•Training of Collection Officer.
•Negotiating with problematic customers.
•Ensure adherence of specified Collection processes.
•Training of Collection Officer.
•Negotiating with problematic customers.
•Resolving customer's issues.
•Supervising a staff of 30 peoples.
•Supervising a team of 5 outdoors Collectors, this includes a close monitoring of their activities and workload.
Other Surprised Awards Annual Collection Performance Award 1996 Proficient in the following collection systems: CACS, CTA and Card Pack, MS Office & Excel.