Shahid Shaikh

• Led-end-to end branch operations with full P&L ownership,
ensuring sustained profitability and regulatory compliance.
(Branch is profitable for FY 25-26)
• Managed 200+cr portfolio across CASA, deposits, advances,
and fee-based products.
• Ensured 100% adherence to RBI/Internal compliance, audit
standards, and risk controls.
• Achieved Incr. 12cr AMB NTB value for FY 2026-27.
• Overachieved Fee based and TPP business YTD OCT 2026.
• Managing customer-centric operations and ensuring customer
satisfaction by achieving delivery and service quality norms.
• Monitor the growth and execution as per the defined business
plan.
• Led branch operations, optimizing resource allocation, and
workflow for enhanced productivity.
• Enhanced branch visibility through targeted marketing
campaigns and community engagement activities.
• Conducted performance reviews, identifying areas for
development, and rewarding high achievers.
• Ensuring the sales acquisition process is followed, including
market coverage.
• Imparting and refreshing product knowledge to team
members, ensuring complete and updated product
awareness within the team.
• Responsible for the timely resolution of customer queries.
• Recommend process changes to improve service efficiency
and quality across the branch network.
• Ensuring the right level of staffing in the branch.
• Maintaining low team attrition.
• Achieved consistent monthly and yearly Forex revenue targets
through proactive client engagement and market-led
solutions.

• Mentoring a team of Acquisition Managers
• Identifying prospects for acquisition of potential customers for
assets products thus generating fee-based revenues
• Drove sustained growth in FX revenues through structured sales
of spot, swap and options for products to corporates and SME
clients.
• Achieved consistent monthly and yearly Forex revenue targets
through proactive client engagement and market-led solutions.
• Worked closely with treasury, dealers and risk teams to ensure
competitive pricing and timely execution.
• Ensuring Sales Acquisition Process is followed including market
coverage
• Activating Clients on digital platforms, transactions, thereby
responsible for building account float and meeting assigned
targets
• Imparting & refreshing product knowledge to team members,
ensure complete updated product awareness within the team
• Responsible of timely resolution of customer queries
• Ensuring right level of staffing in the branch
• Maintaining low team attrition
• Managing customer centric operations and ensuring customer
satisfaction by achieving delivery & service quality norms
• Recommend process changes to improve service efficiency
and quality across the branch network
• Monitor the growth and execution as per the defined business
plan.
• Achieved consistent monthly and yearly Forex revenue targets
through proactive client engagement and market-led solutions.

• Mentoring a team of Acquisition Managers
• Identifying prospects for acquisition of potential customers for
assets products thus generating fee-based revenues.
• Ensuring Sales Acquisition Process is followed including market
coverage
• Activating Clients on digital platforms, transactions, thereby
responsible for building account float and meeting assigned
targets
• Imparting & refreshing product knowledge to team members,
ensure complete updated product awareness within the team
• Responsible of timely resolution of customer queries
• Ensuring right level of staffing in the branch
• Maintaining low team attrition
• Managing customer centric operations and ensuring customer
satisfaction by achieving delivery & service quality norms
• Drove sustained growth in FX revenues through structured sales
of spot, swap and options for products to corporates and SME
clients.
• Achieved consistent monthly and yearly Forex revenue targets
through proactive client engagement and market-led
solutions.
• Worked closely with treasury, dealers and risk teams to ensure
competitive pricing and timely execution.

• Planned and designed product displays by developing layouts,
themes, colors, and props.
• Adjusted and established selling prices by monitoring
competition, costs and supply and demand.
• Developed and implemented effective sales strategies to boost
sales and customer satisfaction ratings.
• Built a successful 10-member team through effective
recruitment plans, interviewing, and team training initiatives.
• Analyzed sales performance to identify areas of weakness,
making recommendations to improve sales.
• Demonstrated products to show potential customers benefits
and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and
securing new customer relationships.
• Engaged in product training, demonstrations, consumer
awareness, branding, and acquisition initiatives to raise
awareness and revenues.

• Merchant Acquiring Sales Manager
• Responsible for ensuring merchant acquisition as per plan,
priority list and focus segments, presence across all major
merchants.
• Initiate and negotiate annual tie ups for planned promotion
and finalization of deals and merchant level subvention.
• Keep merchants educated about new product development
channels.
• Responsible to drive business through self-hired Sales officers
team with co-ordination and maintaining healthy and smooth
relationships with Branch Channel and open market.
• Super premium cards
• SPC Sales Manager is responsible for sales of Super Premium
Credit Cards to the niche customer base.
• Responsible for sourcing Premium cards for top end clients in
co-ordination with Private Banking Advisers, Imperia and
Preferred Relationship Managers of Various WBO Channels,
Phone Banking, VRM & Branch Channel.
• Sales of Super Premium Credit Cards to a niche customer base.

• Overall responsibility for churn, retention and customer life cycle
management at Vodafone store.
• Successfully handled Vodafone store operations and ensuring
achievement of targets set by the organization.
• Driving Retail Walk-in, Sales, Value Added Services & inventory
management.
• Increased Sales and Collection targets.
• Regular audits conducted at the store as per set standard
guidelines.
• Arranging refresher training and On-going Customer Care
Executives development activities.
• Handling all the system (CRM, CPOS) related activities.