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Shahid Ullah, Senior System Engineer

Shahid Ullah

Senior System Engineer·AutoPRO Software Solutions

Kuwait

Master's degree, MSc in Computing and Information Systems

Work experience

Total years of experience: 15 years, 1 months

Senior System Engineer

October 2017 - Present

AutoPRO Software Solutions

Al Kuwait, Kuwait

October 2017 - Present

Defines application problem by conferring with clients; evaluating procedures and processes.

Develops solution by preparing and evaluating alternative workflow solutions.

Controls solution by establishing specifications;

Coordinating about progress with Technical Directors and Developers, .

Validates results by testing program/application through User Acceptance Testing UAT.

Pre/Post Integration and Implementation support.

Ensures operation by training client personnel; providing support.
Provides reference by writing documentation.

Continually map technical specifications and activities to existing and emerging information tools for purposes of identifying improvement opportunities.

Troubleshooting / Debugging application, Database.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes information systems and organization mission by completing related results as needed.
Company industry:
IT Services
Job role:
Information Technology

Lead Application Developer

February 2017 - September 2017

Al Solajan GTC Co

Al Kuwait, Kuwait

February 2017 - September 2017

Responsibilities:
Solution Architecture & Design: Analyse business requirements. Translate business requirements into technical designs. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Designs new configurations by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Improves systems by studying current practices; designing modifications. Produce entrepreneurial and commercial thinking.

Core Competencies: Directing the development team in the design, development, coding, testing and debugging of applications. Recommends controls by identifying problems; writing improved procedures, leading and persuading. Applying expertise and technology. Creativity and Innovation to improve the system and services.

Team Management: Manage technical work teams that is to coordinate with the development staff’s schedule and ensure effective communication between team members and other IT functional areas. work closely with other managers and prioritize resource needs while simultaneously directing and motivating staff.
Company industry:
General Engineering Consultancy
Job role:
Information Technology

Mobile Application Developer Intern

March 2016 - January 2017

University of Greenwich

London, United Kingdom

March 2016 - January 2017

KEY RESPONSIBILITIES:
Research, Design and Develop additional functionality for the University’s mobile app for students.

Creating functionality for the student mobile app that will enrich the student experience.

Team Specific:
Working closely with the Business Solutions group to research, analyse, design and develop functionality that enhances the existing student mobile app.

Documenting all stages in this process, working closely with the developers in the Business Solutions group.

Understanding and utilizing the development tools and software already set-up to support mobile development in the team

Contributing to the release of the functionality and provide a test and implementation plan.
Other ad hoc responsibilities that might arise as part of this project.

Managing Self:
Working in a flexible manner to ensure that, when necessary, multiple projects can be delivered concurrently

Working on own initiative without constant supervision

Providing honest and open feedback relating to support requirements and progress of workloads

Working with and contribute to the Business Solutions group
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

IT Support Staff

October 2015 - January 2017

University of Greenwich

London, United Kingdom

October 2015 - January 2017

I was working in The Department of Computing Information Service as a first line IT Support Staff to provide Software and Hardware support to students and academic staff within the Faculty Labs and studios

Duties also include technical support over key learning areas covering Computing Information Service and other Departments in other Faculty of Architecture Computing Humanities. Ensuring that all equipment is working and ready to be used for student classes and tutorials, participate in the everyday running of the labs to ensure the smooth operation of Faculty labs, selling of consumables, dealing with student queries and general support of software. Data entry/checking of equipment on the Inventory database. Scanning of equipment (i.e. laptops) to students at the lab counter. Checking equipment that is loaned out to students and academic staff. Helping to maintain the smooth running of the labs.

I was also playing an important role as a member of the team in improving the customer care and service provided to the students and staff. I respond to users in a calm and understanding manner, be a team player, sharing and giving knowledge to improve the customer care and IT service provided to the students and staff are essential attributes for this demanding position.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

IT Technician and Consultant

September 2013 - October 2015

Tech Dunamis LTD

United Kingdom

September 2013 - October 2015

Working alongside professionals, duties include installing and configuring computer hardware, operating systems, applications, maintaining computer systems, talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues, troubleshooting system and network problems and diagnosing and solving hardware or software faults, replacing parts as required, providing support, including procedural documentation and relevant reports, following diagrams and written instructions to repair a fault or set up a system, supporting the roll-out of new applications, responding within agreed time limits to call-outs. Prioritizing and managing many open cases at one time, rapidly establishing a good working relationship with customers and other professionals, testing and evaluating new technology, conducting electrical safety checks on computer equipment.
Company industry:
IT Services
Job role:
Information Technology

IT, Networking & Technical Asst.

September 2012 - September 2013

Ourtelecom Ltd

London, United Kingdom

September 2012 - September 2013

My main responsibilities were to solve all IT and Networking related queries of
customers and calling gateway clients, making sure database and servers are working correctly in data
centre, sorting of data depending on superiors queries, Daily backup of data in server to another location as
specified . I also did Tele Marketing and one to one sales for this company to improve my sales and retail
experience. I also worked as Administrative assistant in the same company assisting HR in payroll
management and generating and structuring data into excel sheet for records.
Company industry:
Telecommunications
Job role:
Information Technology

IT & Network Administrator, Administrative Asst.

January 2011 - April 2012

Frontline Group of Companies

Al Farawaniyah, Kuwait

January 2011 - April 2012

I worked as Asst. IT & Networking Administrator in Frontline Group, maintaining proper IT & Networking Systems in Office & Warehouse, Taking Backup, Ensuring LAN connections to every PCs, Repairing PCs / Laptops (Hardware & Software), Website Updating, Apart from it I used to do E-Marketing, Designing Quotations and worked as a receptionist, In Frontline Scanning & Imaging I worked as an Operations in charge where I did Scanning, Indexing, E-Marketing, Designing of Brochures, Presentations, Labels, Quotations, Admin Support, etc.
Company industry:
Shipping
Job role:
Information Technology

Education

University of Greenwich

September 2016

September 2016

Master's degree, MSc in Computing and Information Systems

United Kingdom

GPA (percentage): 75%

GPA (percentage): 75%

This programme is designed for graduates with a good first degree in a relevant area and for those who are already working in the area but would like formal training and up-to-date skills. MSc Computing and Information Systems, This programme has been very successful in providing students with new job opportunities in the computing industry. Typically, our postgraduates find work as business analysts, web designers, system developers or programmers, project managers, or in IT support and training. There is an increasing need in industry for professionals in all fields to have an in-depth knowledge of modern software tools and the principles of good software engineering. This programme provides a firm foundation in both these areas.
View attachment

University of Greenwich

May 2015

May 2015

Bachelor's degree, Software Engineering

United Kingdom

GPA (percentage): 70%

GPA (percentage): 70%

Subjects (Year 1): Computer Programming Systems Building -1 Communication System Computer System Architecture Logical Foundations Analytical Methods for Computing Subjects (Year 2): Computer Algorithms & Modelling Systems Development Project Professionalism in the IT Industry Operating Systems Application & Web Development Advanced Programming Database Application Technologies Subjects (Year 3 / Final Year): Individual Project on – I am currently working on a Live User project as my final year project Programming Frameworks Programming Distributed) Web Application Development Service Oriented Web Applications
View attachment

High Studies Institute, Kuwait

October 2010

October 2010

Diploma, Computer Sc. Diplpma

Kuwait

GPA (percentage): 95%

GPA (percentage): 95%

 IT & Networking  Adobe Photoshop  Web Design - HTML (Frontpage & Sharepoint)  ASP.NET

Higher Secondary Education

March 2010

March 2010

High school or equivalent, A Level

Kuwait

GPA (percentage): 70%

GPA (percentage): 70%

Commerce with Informatics -Business Studies -Accountancy -Economics -English -Informatics (Programming - SQL, VB, Java)

Integrated Indian School

March 2008

March 2008

High school or equivalent, O Level

Kuwait

GPA (percentage): 60%

GPA (percentage): 60%

Integrated Indian School, Kuwait

Skills

Programming
Expert
Programming
Expert
Database Administration
Expert
Database Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Software Development
Expert
Software Development
Expert
Programming
Intermediate
Programming
Intermediate
Software Developer
Intermediate
Software Developer
Intermediate
Java Programming
Intermediate
Java Programming
Intermediate
ASP.NET
Intermediate
ASP.NET
Intermediate
ADMIN SUPPORT
Intermediate
ADMIN SUPPORT
Intermediate
E-MARKETING
Intermediate
E-MARKETING
Intermediate
IMAGING
Intermediate
IMAGING
Intermediate
LAN
Intermediate
LAN
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCANNING
Intermediate
SCANNING
Intermediate
Graphic Design (Adobe Photoshop)
Expert
Graphic Design (Adobe Photoshop)
Expert
Software Engineer
Intermediate
Software Engineer
Intermediate
Customer Support
Expert
Customer Support
Expert
Administrative Support
Expert
Administrative Support
Expert
Database Administration
Expert
Database Administration
Expert
IT Consultancy
Expert
IT Consultancy
Expert
IT Support
Expert
IT Support
Expert
Social Media Management
Intermediate
Social Media Management
Intermediate
MySQL
Expert
MySQL
Expert
Project Management
Expert
Project Management
Expert
Mobile App Development
Beginner
Mobile App Development
Beginner
Web Development
Intermediate
Web Development
Intermediate
Quality Assurance
Expert
Quality Assurance
Expert
Complaince
Expert
Complaince
Expert
Team work
Expert
Team work
Expert
Web Design
Intermediate
Web Design
Intermediate
Presentation
Expert
Presentation
Expert
Oracle
Expert
Oracle
Expert
Ecommerce Management
Expert
Ecommerce Management
Expert
System Analyst
Intermediate
System Analyst
Intermediate
System and Application Support
Intermediate
System and Application Support
Intermediate
Mobile App
Intermediate
Mobile App
Intermediate
Quality Control
Expert
Quality Control
Expert
Time Management
Expert
Time Management
Expert
Web Security
Intermediate
Web Security
Intermediate
Database Administration
Expert
Database Administration
Expert
Requirement Analysis
Expert
Requirement Analysis
Expert
Information and Technology
Expert
Information and Technology
Expert
Audit and Security
Expert
Audit and Security
Expert
Content Management System
Expert
Content Management System
Expert
SQL
Intermediate
SQL
Intermediate
Team leading
Expert
Team leading
Expert
System Specialist
Expert
System Specialist
Expert
Ecommerce
Expert
Ecommerce
Expert
Business Analyst
Expert
Business Analyst
Expert
Strategy and Policy making
Expert
Strategy and Policy making
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Software Development
Expert
Software Development
Expert

Languages

Bengali

Expert

Arabic

Intermediate

English

Beginner

French

Beginner

Hindi

Expert

Memberships

British Computer Society

Member

September 2013

Hobbies and interests

Travelling, Reading, Surfing, Exploring about Technologies, Programming Developing and Designing Web
Football, Cricket, Swimming, Cycling, Table Tennis