IT Administrator, Training Officer
Al-Hamad Enterprises
Total years of experience :16 years, 9 Months
As Training Officer & IT Administrator:
•Actively involved in configuration, maintenance & troubleshooting of ISP Connections, Routers, Switches, Wireless APs, Firewall & Servers
•Handling operations related to regular back-ups, staff permissions, active directory, DHCP & DNS
•Managing all IT assets, vendor details, quotation process, product keys & volume license
•Assisting in troubleshooting the IT issues of sister organizations
•Carrying out Cisco Lab Equipment including Cisco 2600 Routers & 2960 Catalyst Switches
•Organizing CCNA, CCNP, CEH & Linux Training for IT professionals
As System Administrator:
•Involved in configuration, maintenance & troubleshooting of Windows Client Oss and Windows Server 20012 / 2019 Server Infrastructure
•Implemented security using Group Policy Infrastructure
•Looked after configuration & maintenance of IIS, FTP & SMTP Services, DNS, DHCP and IP Routing
•Worked on all 7 layers of OSI Model
•Trained individuals / groups of students & professionals in various IT Technologies
•Designed & implemented web / windows applications
As Data Specialist:
• Oversaw data collection and analysis to evaluate the business performance and client experience and identify potential areas of improvements.
• Completed weekly reports, presented results to managers and the Board of Directors, and maintained relevant documents and records.
• Developed and implemented new processes and procedures which significantly increased the efficiency of data collection and analysis and decreased its expenses by 35% within 3 years.
Highlights:
•Successfully handled troubleshooting issues right from application layers to physical layers
•Pivotal in fixing the issues of embedded software’s like Fuel measurement, Punch Card Systems of clients
•Developed new Client/Server based software’s like Vehicle Entry/Exit Management, Inventory Management for clients
• Created professional statistical models and collaborated with colleagues on the continuous improvement of the existing database system.
• Awarded Employee of the Month for executing exceptional work and completing all assigned projects within schedule.
Carried out day-to-day activities and troubleshooting network related issues
Conducting theory and practical sessions for students.
Installing, Maintaining & Troubleshooting Windows and Linux Operating Systems, Printers, PC’s & Laptops.
Configuring and Maintaining RedHat Linux server as Internet proxy gateway.
CCNP ( Cisco Certified Network Professional)
Developing Enterprise Applications Using .NET
Bachelor in Business Administration
* Aptech Certified Advanced Programmer. * NIIT Certified Applications Developer in .NET Framework. * ICDL Certified Test Administrator. * Microsoft Certified IT Professional (MCITP) * Microsoft Certified Technology Specialist (MCTS) * Cisco Certified Network Associate (CCNA) * Cisco Certified Network Professional (CCNP)
Diploma in Software Engineering
High School
