E-Learning Developer
Aga Khan University
Total years of experience :12 years, 3 Months
- Leading Technology Enhanced Learning process in Undergraduate Medical Education College
- Course development using tools such as Articulate Storyline on Moodle or other such platforms, Adobe packages & others
- Develop, customize, and integrate concepts and technical designs on LMS
- Technical support for management and maintenance of Moodle including test environment
- Installation and configuration of plug-ins in the test environment.
- Develop guides and SOPs for all stakeholders to adopt the procedural improvements
- Using instructional design approach for the development of online courses
- Assist faculty to develop text, images, and graphics into appropriate digital format
- Identify an appropriate technical solution for on-campus, blended and online contexts and provide training
- Train students and faculty on using eLearning technologies available at AKU (e.g. Video conference system, interactive whiteboard, WebEx, Moodle, etc.)
- Working on innovative solutions to enhanced learning with technology
- To be an interface between IT and Blended and Digital Learning Network teams to bridge the gaps, thus making the over-all system more productive
- Seek students' feedback on the e-learning content and its features, so that the progress of the overall system can be tracked.
- Monitor 10 Gigabit Ethernet in AKU campus-wide optical fiber network and providing support during troubleshooting and maintenance
- Monitor Local Area network and providing support during troubleshooting and maintenance
- Maintain and support the virtual integrity of network of Main campus with its affiliated branches worldwide (Afghanistan, Kenya, London and others)
- Manage the Bandwidth allocation across various offices, video conferencing rooms and offsite branches of AKU
- Daily basis Network Traffic Monitoring of LAN and WAN
- Coordinate with cross functional team for daily smooth operational activities and projects
- Support local and international Video and Teleconferences by using PolyCom endpoints & CMA, Equipment on VoIP, zoom and others.
- Troubleshoot and fix the network and connectivity issues during conferences
- Installation of Polycom HDX 9000 in conference room
- Coordinate and organize conferences and workshops
- Support Webinars by using Zoom, WebEx, BlueJean, Microsoft Lync, Go to Meeting etc
- Coordinating with various departments including internal and external to make the network connectivity smooth
- Coordinating with different vendors for timely network troubleshooting issues, equipment replacing/purchasing, SLA compliance and others
- Managing the IT team, IT related operations and daily basis issues at Berlitz Head office and its other remote branches at Gulshan, North, DHA and Lahore.
- Designed a network to connect the Head office (at SHF) with its remote branches.
- Designed and supported the Asterisk based installation of Free PBX for the local extensions at head office and remote branches. Installed 250 IP phones.
- Designed and implemented the network and hardware for call center of Berlitz Pakistan at its Head office and remote branches.
- Designed and installed new software for online registration and payment method for enrollment and data base record.
- Troubleshoot the issues in ILC and LCMS software that are used globally for Berlitz around the world.
- Providing E-Berlitz and Cyber teacher access to the students to learn from their home or from any corner of the world.
- Installation of CCTV security IP cameras in all branches.
- Installation and maintenance of Bio-metric Attendance Machine in all branches using Soft zone software.
- Communicate and deal with different vendors for IT related projects and purchasing.
- Support local and international Video and Teleconferences by using Polycom endpoints & CMA, Equipment on VoIP, zoom, and others
- Troubleshoot and fix the network and connectivity issues during conferences
- Daily basis Network Traffic Monitoring of LAN and WAN
- Coordinate and organize conferences and workshops.
- Support Webinars by using WebEx, BlueJeans, Microsoft Lync, Go to Meeting, etc.
- Support & Troubleshoot Blackberry server issues that have 5000 plus users.
- Support MAC users in configuration, installation, and daily issues.
- Support users complain related to network connectivity, printer issues, and others
-Configure and setup Cisco Firewalls and Security appliances for access to vital business applications.
- Design, setup and configure wireless networking that supports open or secured access and the ability to support voice and video applications.
I have worked at CAA in the department/school of Electronics, Electrical and Telecommunication as an Internee for the period of one month, in which I learned to work with communication equipments such as Radar, oscillators, controlling through network using programming. I have also learned to supervise the alarming and emergency rooms and troubleshooting. The trainers from around the globe trained us (the internees) practically to face problems and managing situations in the field.