Shahmeer Imran

« Managed social media marketing strategies, creating engaging content to
Increase brand visibly and audience engagement for both companies.
+ Handled client interactions, including onboarding processes and maintaining
strong relationships through consistent communication
+ Conducted outbound and inbound calls, emails, and texts to coordinate.
meetings and set appointments with the CEO and other stakeholders.
+ Organized and scheduled appointments with realtors and loan officers, ensuring
smooth collaboration and timely follove ups.
+ Executed administrative tasks like email newsletters, appointment scheduling,
and hot transfers, contributing to operational efficiency.
+ Provided dedicated support for PRMGs home loans division, managing client
relations and coordinating with loan officers.

+ Developed and implemented standard operating procedures for support
inguries reducing response times by significantly and improving service
consistency.
+ Managed a high volume of support cases while maintaining a customer
satisfaction rating above 90% through quick and effective resolutions.
+ Analyzed customer feedback and trends to identify recurring ssues, providing
insights to the product team fo continuous improvement.
+ Specialized in handling escalated issues, achieving high success rae in
resoling complex problems and retaining high-value lens.
+ Conducted raining workshops fo the support team on advanced
troubleshooting techniques, enhancing team efficiency and technical expertise.
+ Championed
a customer first approach, proactively reaching out to clients post
resolution to ensure satisfaction and gather feedback.
+ Developed reporting dashboards to monitor support KP1s including average
resolution ime, customer satisfaction (CSAT).
+ Led intiatives to Improve frtcall resolution, optimizing resource allocation and
reducing customer wait mes.

+ Developed and executed sales strategies, resulting in a 10% increase new.
customer acquisitions within the fst yea.
+ Led he end o-end sales process from lead generation and prospecting to
closing deals.
Established and maintained relationships with key decision-makers in target
accounts, ensuring repeat business and fostering loyal.
Conducted market research and competitive analysis, positioning company
offerings effectively nthe market and identing new opportune for growth,
Delivered product demonstrations and techica presentations, ranslating
complex technica details nto clear, business oriented solutions or clients.
Utized CRM softwares like Salesforce, etc. to track customer interaction, sales
progress, an performance metrics, ening timely follow-ups and pipeline
management.
Trained and mentored junior sale representatives, conrbuting 0.3 25%
Increase in overal team performance and sales achievement
+ Provided actionable feedback to the on groud sevice providing team, improving
teamwork and creating custom solutions tallred to client needs.

+ Established and maintained strong client relationships, becoming
a trusted
advisor and ensuring high level of client engagement and retention.
+ Conducted regular business reviews with clients, identifying opportunities for
upsels and cross sells.
+ Implemented customized solutions and proactive srategies for each client,
resuling Improvement in overall client satisfaction
+ Streamiined account management processes, reducing time spent on
administrative tasks and allowing for a more client-focused approach.
+ Acted as the primary point of contact for issue escalation and resolution
achieving a 90% success rate i quick and effective problem resolution.
+ Led client onboarcing sessions to ensure
a smooth implementation process,
reducing onboarding time and setting the stage for long-term success.
+ Utized CRM tool to track and document al cient interactions, maintaining
accurate records and ensuring transparency in account management.

+ Led a successful sales campaign
Francisco, focusing on Red Bull a a productivity and energy solution for
businesses.
+ Identified and established relationships
with key decision makers at top
corporations, positioning Red Bull as an essential product or office
environments,
events, and employee wellbeing.
+ Negotiated and closed high value contracts, securing long term partnerships
with major corporate clents.
+ Delivered compelling presentations and product demos to corporate leaders,
lustrating Red Bs benefits for energizing workforces and enhancing
productvy.
+ Managed and nurtured cient relationships, providing ongoing support and
ensuring customer satisfaction with mel deliveries and follow-ups.
+ Achieved and exceeded sales targets, conrbuling 0 a considerable Increase in
Red Bulfs marketshare within the corporate sector i San Francisco.
+ Analyzed client feedback and market trends, refining sales strategies to better
adress the unique needs of businesses indifferent Industries.
rgetng the corporate sector in San

+ Manage the endto-end customer experience, ensuing seamless integration of
sola solutions, from pre-sales consulations to post instalation support.
+ Collaborate closely with the sale team to identiy client needs, providing
tailored solar solutions that align with business and environmental goals.
«Act as the primary point of contact for customers, resolving technical ssues,
managing expectations, and ensuring satisfaction throughout th entre fecycle
ofthe service.
+ Worked cross functionally withthe technical team to oubleshoot and resolve
instalation and operational issues, improving response times and cent
+ Analyzed customer data and feedback o identify opportunites
or sevice
improvements, contributing to increase
In overal customer satisfaction
a d
retention.
+ Drove customer success ntties, such as followup meetings, service
reminders, and educational content, improving engagement and reducing churn.