Project Manager
Black Box Corporation
Total years of experience :11 years, 9 Months
Key Result Areas:
# In this role, the primary focus is on directly engaging with clients, addressing their inquiries, resolving any specific issues regarding scope, cost, technical aspects, or resource, and maintaining clear and timely communication with clients, vendors, and internal stakeholders to ensure the successful completion of projects.
# In 2023, As Project Manager, I successfully delivered a project valued at $1.4 million. Notably, I exceeded the planned margin by 9% and received commendable Customer Satisfaction (CSAT) scores, along with positive customer testimonials.
# Managed projects for top-tier clients, with 90% of them located in the United States and the remaining 10% spanning international markets.
# Maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and risk registers, stakeholder register, etc.
# Utilizing various tools like MS Project (MSP), Smartsheet, SAP, and ServiceNow to effectively manage the day-to-day activities within projects.
# Oversee Change Management for project scope, schedule, and requirements, assessing impacts, and implementing change control procedures. Achieved a 12% increase in revenue through diligent adherence to the change management process.
# Supervising a team comprising Project Coordinators, Project Administrators, and trainees, aiding them in job allocation, offering support to overcome obstacles, and providing functional assistance.
# Continuously assess project management processes, tools, and methodologies, identifying opportunities for optimization and implementing best practices.
# Leading the project management function, which involves interacting with customers, sub-vendors, and the internal team to
address techno-commercial issues.
# Ensure compliance with organizational policies, procedures, industry standards, and regulatory requirements throughout
the project lifecycle.
Key Result Areas:
Monitoring all project tasks and ensuring compliance to all time-frame.
Resolving all issues according to required project plan and administering everyday activities and assisting to resolve all
issues within organization including Site Survey, Preparing BOQ, Quotation, Project Planning to Project Delivery
Defining service standards & guidelines that serve as benchmark; presenting various weekly/monthly MIS reports
pertaining to process and productivity
Administering efficient working of project lifecycle within required management services
Managing service operations for rendering quality and providing first line customer support
Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to
the SLAs and work processes
Leading the entire project co-ordination functions including interaction with customers, sub-vendor & internal team
regarding settlement of Techno-commercial issues
Ensuring all technical aspects of the projects are strictly complied with and in conformity with conditions of contract,
specifications, contract drawings and BOQ
Providing Pre-sales and Post-Sales support to Client to ensure customer satisfaction
Negotiating with suppliers for procuring material
Ensuring security of data, network access and backup systems
Managing 50+ major clients like Ministry of Interior, NAKILAT Ras Laffan for designing and Design & maintenance of CCTV
System
Working on Installation, Configuration, Maintenance & Troubleshooting of CCTV System, Biometric Machine & Dexon Video
Wall Systems
Installing Vehicles GPS Systems (Fleet Management) and Fuel Sensor
Highlights:
Installed, Maintained & Troubleshot:
o CCTV System in Government Hospital o IP type Telephone line
o Access door in Government Hospital o Biometric Attendance Machine
Ensured security of data, network access and backup systems
Administered CCTV team to ensure client satisfaction through proper service; adhered to the KPI’s
Liaised with Civil Defense and other government authorities
Trained site in- charge on ELV Equipment to resolve or report issues
Monitored project task such as site survey, preparation reports & bill of quantiles for the preparation of Quotation
Primary duties and Responsibilities:
* It includes analysis, installation, maintenance, and modification of network infrastructure and
application components.
* Network connectivity troubleshooting.
* Taking Care of CCTV Camera System.
* Diagnosis of desktop, application, networking, and infrastructure issues.
* Responsible for allocating work to junior staff and induction training for new staff.
* Developing the infrastructure and systems to meet the company’s needs.
* Responsible for diagnosing & resolving hardware, software problems.
* Recommending and implementing improvements and efficiencies.
* Responsible for the fast and accurate troubleshooting of reported faults.
* Ensure the compatibility of hardware and software of the system by determining it.
* Strictly following the Policy and Standard Laid Down Process Excellence Team and Motivating Our Team for Following Same.
* Assigning Task and Responsibility to all the allotted manpower
* Providing Training to all the stakeholder (IT Manager, Technical Assistant, Faculty etc.)
* Quickly Adopt and Implement Any Minor or Major Change My made by Client.
* Prepare Plan B and Plan C in Case of any Exception.
* Study an analysis of the process, procedures and control system being followed at this organization
* Analysing the process lags and times waster processes
* Preparation of flow charts and entity relationship diagrams based on above analysis
* Development of Web Based database and process management application
* Integration of all application modules
* Trail and Implemented
Completed B.Tech in Information Technology (I.T) in 2012 having 76% Marks from West Bengal University of Technology, Kolkata
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