Store Manager
ALNASSER
Total years of experience :19 years, 4 Months
• Overall operations of the supermarket's food sector, ensuring smooth functioning and efficient customer service.
• Managed a team of 170 employees, providing leadership, guidance, and support to ensure high levels of productivity and customer satisfaction.
• Developed and implemented strategies to drive sales growth, increase profitability, and improve operational efficiency.
• Conducted regular inventory management and ensured adequate stock levels to meet customer demands.
• Collaborated with the procurement team to source and negotiate favorable terms with suppliers, ensuring competitive pricing and high-quality products.
• Implemented effective merchandising strategies to optimize product placement, enhance visibility, and maximize sales potential.
• Monitored and analyzed sales trends, customer feedback, and market conditions to identify opportunities for improvement
• Maintained a safe and hygienic store environment, adhering to all health and safety regulations.
• Created a positive work culture by promoting teamwork, open communication, and continuous professional development.
• Successfully managed budgets, controlled costs, and achieved financial targets.
• Overall operations of the supermarket's food sector, ensuring smooth functioning and efficient customer service.
• Managed a team of 170 employees, providing leadership, guidance, and support to ensure high levels of productivity and customer satisfaction.
• Developed and implemented strategies to drive sales growth, increase profitability, and improve operational efficiency.
• Conducted regular inventory management and ensured adequate stock levels to meet customer demands.
• Collaborated with the procurement team to source and negotiate favorable terms with suppliers, ensuring competitive pricing and high-quality products.
• Implemented effective merchandising strategies to optimize product placement, enhance visibility, and maximize sales potential.
• Monitored and analyzed sales trends, customer feedback, and market conditions to identify opportunities for improvement
• Maintained a safe and hygienic store environment, adhering to all health and safety regulations.
• Created a positive work culture by promoting teamwork, open communication, and continuous professional development.
• Successfully managed budgets, controlled costs, and achieved financial targets.
• Managed a few stores ranging from 1500 Sq. Meter to 3800 Sq. Meter with 40 to 198 staff including management, Administrator, Supervisor.
• Managed to decrease the overall shrinkage of stores from 4% to 1% and increase sales from 6% to 10 % through improved workplace productivity and motivational leadership.
• To ensure all departments maintain stock holding of not more than 4 days for Fresh Food and 21 days for ambient products.
• Understanding SOP (Standard Operating Procedure) as per TSC standard and applying as per business need.
• Hold the team accountable for flawless execution of operational excellence, drive profitable sales and margin while reducing variability and improved performance.
• Control budgeting perform financial reporting, inventory cost, cash management, and handle staff training, recruiting, and new management development.
• Champion a consultative and customer centric environment through resolving customers’ and staff's complaints, and by discussing with the Area Manager the issues and ways of improvement.
• Managed a few stores ranging from 1500 Sq. Meter to 3800 Sq. Meter with 40 to 198 staff including management, Administrator, Supervisor.
• Managed to decrease the overall shrinkage of stores from 4% to 1% and increase sales from 6% to 10 % through improved workplace productivity and motivational leadership.
• To ensure all departments maintain stock holding of not more than 4 days for Fresh Food and 21 days for ambient products.
• Understanding SOP (Standard Operating Procedure) as per TSC standard and applying as per business need.
• Hold the team accountable for flawless execution of operational excellence, drive profitable sales and margin while reducing variability and improved performance.
• Control budgeting perform financial reporting, inventory cost, cash management, and handle staff training, recruiting, and new management development.
• Champion a consultative and customer centric environment through resolving customers’ and staff's complaints, and by discussing with the Area Manager the issues and ways of improvement
• Running a 3200 Sq.Meter of store with 198 staff including management, Administrator, Supervisor. In addition to look and co ordinate 6 tenants on there daily operations.
• To deal with customers complain and suggestion in a professional and helpful manner.
• Overall responsibility for financial target of all fresh department, property, equipment’s, staff & Customer Satisfaction and the store.
• Taking the responsibilities of main store Manager on his absence or when he is on vacation.
• Understanding SOP (Standard Operating Procedure ) as per TSC standard and applying as per business need.
• Conducting Training session for Department Managers, Supervisors and staff on various topic time by time ( Customer Service, SOP, Hygiene ).
• Took initiative to improve Fresh Food & Grocery by taking a decision independently on improvement for visibility, presentation and product selection.
• Implemented the New Layout for Produce, Hot Food, Meat, Deli as per customer flow with keeping in consideration of range rationalization as per customers profile. Which resulted in 6% Growth of complete fresh Food Department and 3% growth of overall store.
• To ensure that all the department house keeping are upto the highest standard. Asssisting Department Managers in their day to day task and understanding and fulfilling their needs. Leading the team by example.
• Meeting with our valued customers in store and taking their feedback whether negative or positive to ensure we can always improve our service and standard based on customers feedback.
• Maintain the HACCP standards required for the everyday operation of store which is HACCP certified.
• Overall responsibility for financial target of all fresh department, property, equipments, staff & Customer Satisfaction and the store.
• Taking the responsibilities of main store Manager on his absence and full in charge of the store in the evening shift.
• Close monitoring of all merchandiser and salesman as well as staff for the smooth function of store.
• Monitors availability and carry out the orders from local, foreign supplier, and warehouse items as per store requirements.
• Understanding SOP (Standard Operating Procedure ) as per Dubai Municipality and applying as per business need.
• Training of staff for HACCP registration gear up.
A Grade
science
