shahzad Altaf Khan

 By way of example, ensuring that my behaviour and personal conduct is exemplary and reflected by the staff under my control.
 Oversaw provision of advice and policy guidance on improved office procedures.
 Led the layout, design and production of printed materials, including newsletters, brochures, slides, graphs and other visual presentation materials.
 Proven strong organisational, analytical, communication and presentation skills.
 Reorganised the office layout and structure improving the effectiveness, working environment and efficiency of the administrative support provided.
 Processing and preparing periodic routine returns relating to administration, manning, provisions and domestic facilities, and maintaining the documentation to record this information.
 Compiling and maintaining personal records, applying tag and integrity at all times.
 Assured the efficient allocation of time through the pro-active management of engagements and tasks.
 Direct control and supervision of 25 members of staff including responsibility for their health and safety, discipline and quality and quantity of output.
 The evaluation and implementation of staff training needs for career development and the appropriate training of staffs.
 Emphasising the ethos of “One Team One Goal” thereby ensuring that all departments work towards the same objectives.
 Highly resourceful, possessing strong visual presentation skills and strong attention to detail.
 An effective negotiator who marshals the facts to argue a case.
 Adopts a non-confrontational style which proves particularly when dealing with those whose expectations are not always reasonable.
 Able to remain professional and level-headed at all times, exercising tact, diplomacy and understanding taking a robust line when the situation demands.
 Recruited, trained and managed staff incorporating equality and diversity regulations.
 As direct line manager for over 25 members of staff, instigated and managed grievance, disciplinary and restoring efficiency/capability actions as required.
 Developed informational resource articles on the recruitment and selection of personnel, including resources, tools and demonstrated excellent writing skills.
 Ensuring that. all performance management reports are completed with the given time scales to the required standards.
 Initiated disciplinary and restoring efficiency action as required, including addressing absenteeism.
 Directed, supervised, mentored and motivated students giving each the opportunity to perform at their best notwithstanding their own ability levels.
 Delegated tasks and responsibilities as appropriate to achieve results within stringent targets.
 Utilised previous experience to offer advice and recommendations to management of staffing issues.
 Instigated change in the sharing of information and encouraging dialogue in an open, honest and confidential environment.
 Built effective working relationships with other agencies and organisations in order to enhance upon service delivery.
 Worked collaboratively with senior managers to ensure the reregistration of Care Services, becoming the Institute point of contact for the Care Quality Commission.
 Effectively dealing with all issues and matters arising in the absence of Trustees.
 Responsible for the dissemination of all policies and procedures to personnel.
 Delivered training to and participated in, all meetings of managers.
 Organised all logistical requirements such as travel arrangements.
 Delivered training courses of instruction.
 Led a team of instructional officers responsible for the delivery of administrative training to students at basic and advanced levels.
 Contributed to and implemented change to the training provided with resultant improvements in effectiveness and efficiency.
 During consulting assignments being responsible for building a client relationship, helping with a problem and resolving the issue.