Program Manager
NTT DATA Federal Services
Total years of experience :12 years, 8 Months
• Led a multi-million-dollar Emerging Tech contract at Customs and Border Protection (CBP-DHS) with high-impact teams of 20+ professionals of varying disciplines, overseeing a dynamic portfolio within the CTOs office, navigating seamless collaboration with federal and contractor stakeholders, while adeptly managing intricate program dependencies.
• Elevated operational efficiency by 20%, by implementing PMO best practices, meticulously crafting processes and procedures that ensured team synchronization with mandated business processes.
• Held a flawless track record of 100% on-time delivery, by formulating comprehensive strategic plans and consistently keeping stakeholders and senior leadership apprised of operational status, potential risks, and pivotal process/communication enhancements.
• Improved overall productivity by spearheading the strategic management of the budgetary plan for a multidisciplinary team comprising designers, architects, and developers, orchestrating prioritization to deliver client requirements with exceptional efficiency.
• Increased substantial business growth by proactively engaging in marketing initiatives, exhibiting prowess in responding to RFPs, delivering compelling client presentations, and executing Statements of Work.
• Championed maintaining team morale and near-zero attrition rate while collaborating seamlessly with stakeholders, team members, and end-user community, ensuring rigorous adherence to quality standards.
• Led a 20+ team of skilled professionals to a multi-site deployment across an extensive network of 122 federal correctional institutions nationwide on a Bureau of Prisons (BOP-DOJ) contract, displaying adept leadership and meticulous coordination to ensure a seamless and efficient execution.
• Achieved unparalleled success in project implementation by formulating and executing an optimal deployment strategy on a Fixed-Price-Performer (FFP) contract, skillfully navigating through schedule and cost constraints.
• Demonstrated resilience and strategic thinking to secure essential resources for an uninterrupted operation while navigating the complex landscape of equipment procurement amidst the unprecedented supply chain challenges posed by the COVID-19 pandemic.
• Cultivated a cohesive and cooperative environment for successful program outcome through collaborative relationships with diverse tiers of stakeholders, and actively engaging them in strategic planning and operational activities.
• Exceeded compliance standards for service delivery with precise management of subcontractors and vendors, underscoring a commitment to excellence in program execution.
• Optimized operations and reduced operational cost by 20%, by establishing innovative Service Management solutions and helpdesk, revolutionizing asset, change, and incident management areas.
• Led a dynamic and diverse team of Developers, Agile Quality Analysts, 508 Trusted Testers, and System and Data Analysts, on a United States Citizenship and Immigration Services (USCIS-DHS) contract, driving transformative initiatives and delivering over 300+ applications with an agile prowess.
• Championed organizational success through a culture of data-driven decision-making for clients, leveraging innovative survey designs, data mining, forecasting, voice of the customer initiatives, and dashboarding.
• Met the demands of a rapidly evolving operational landscape by strategizing for modernization and DevOps transformation, automating builds and deployments processes through CI/CD pipelines. (Jenkins)
• Enhanced governance and oversight through employment of code quality, security, and monitoring tools, elevating early risk awareness and providing impactful analysis.
• Fostered standardization within teams through promoting cutting-edge practices such as version control, deploying infrastructure as code, continuous improvements.
• Optimized operational efficiency through innovative methodologies such as business process modeling, impact mapping, and the adept use of tools such as Camunda and Orbus iServer.
• Led a brilliant team of BAs, QAs, Trusted Testers and Agile coaches on a United States Citizenship and Immigration Services (USCIS-DHS) contract.
• Built an effective governance model for the entire SDLC through collaborative framework development.
• Coached teams on prioritizing incremental delivery and performing Agile maturity assessments.
• Improved information radiation & transparency through enhanced communication and reporting.
• Addressed and unblocked impediments for the team by collaborating with stakeholders.
• Achieved higher code quality for the org. by employing industry best practices such as TDD, BDD, etc.
• Led a team on a commercial contract supporting a large travel business, providing oversight support for the entire project lifecycle, including procurement, vendor/subcontract management, and operational logistics.
• Optimized operational efficiency by developing and analyzing business process flows.
• Addressed bottlenecks through collaboration with team members and stakeholders.
• Standardized entry criteria, streamlined processes, and employed appropriate exit checks.
• Increased operational efficiency by 30-40% through building cooperative partnerships.
• Maintained scope, schedule, and budget by active engagement with the stakeholders and business owner.
• Coached teams on value delivery and maintaining service quality.