Shahzaib Hassan

• Act as key coordination point between warehouse, sales, transport, and delivery teams
• Monitored SAP WMS task queues and reduced picking backlog by 15% through daily prioritization planning.
• Plan next-day delivery schedules in alignment with warehouse supervisors and picking teams
• Deploy vehicles, drivers, and helpers based on detailed load analysis (quantity, weight, size, value)
• Supervise documentation and POD processes to ensure delivery accuracy and compliance
• Track and analyze dispatch accuracy, warehouse readiness, and on-time performance metrics
• Prepare plan vs actual dispatch reports and identify operational gaps
• Manage end-to-end B2B dispatch, fleet deployment, route planning, and warehouse picking coordination
• Develop Power BI dashboards to improve operational visibility and decision making
• Optimized route planning and fleet utilization, reducing delivery delays by 18% and improving vehicle utilization
by 12% in 1 month.

Here are some duties I am working on mentioned below.

● Actively focusing on to deliver Last Mile deliveries on time
● Maintain and update call logs
● Advise vehicle operators of traffic and other problems
● Assist with maintenance of communications equipment
● Dispatch personnel according to schedules and work orders
● Dispatch personnel as required by emergency situations
● Follow-up on issues with work orders
● Knowledge of cross border dispatching regulations and practices
● Maintain vehicle operator work records
● Operate computer-aided communications and dispatching equipment
● Record mileage, fuel use, repairs and other expenses
● Schedule assignments and coordinate activities of vehicle operators, crews and equipment.

• Manage day to day delivery operations for Last Mile, B2B, B2C, Retail, Food, F&B, and Meal Plan deliveries
• Coordinated daily operations for 40+ drivers, ensuring 95% at least on-time delivery performance across B2B
and last-mile operations.
• Support compliance with safety standards and company procedures
• Supervise daily route assignments and performance to maximize operational efficiency
• Receive, plan, and dispatch orders efficiently based on delivery schedules and priorities
• Monitor and track driver routes and fleet movement to ensure safe and timely deliveries
• Respond promptly to delivery issues and coordinate with relevant departments to resolve them

• Tracked shipments, verified waybills, and managed COD payments
• Accepted and verified COD payments received from drivers
• Verified and corrected missing or incomplete waybill details
• Managed daily shipment returns and accurately captured waybills
• Maintained daily, weekly, and monthly COD reports with accurate records

• Assisted drivers in the timely pickup and delivery of packages, ensuring safe handling of consignments
• Verified delivery information and maintained accurate tracking records
• Communicated with clients to confirm or correct delivery details when required