shaik ahamed ali, Training Manager

shaik ahamed ali

Training Manager

Bahrain Exchange Co. W.L.L

Location
Kuwait
Education
Bachelor's degree, Commerce
Experience
15 years, 4 Months

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Work Experience

Total years of experience :15 years, 4 Months

Training Manager at Bahrain Exchange Co. W.L.L
  • Kuwait - Al Kuwait
  • My current job since January 2014

.Identifying and assessing future and current training needs.
.Drawing an overall and individualized training and development plan.
.Train newly hired staffs on products and services which include POS training & soft skills training.
.Manage training budget.
.Maintain a keen understanding of training trends, development and best practices
.Branch visits for observation to seek if training required for employees.
.Prepare PowerPoint presentation based on the required training.
.Prepare Training Plan for the calendar year.

Senior Customer Service Executive - Relationship Officer/ Administrator at sitel-india
  • India - Chennai
  • May 2011 to July 2013

Administrator
.Support Senior Level Managers
.Supervising support staffs i.e., Maintenance Team, Transport Team, Facility Team
.Check Fire Control Equipment’s.
.Maintaining purchase orders of Stationary’s and office equipment’s.
.Co-ordinate Meetings/Visits/Annual Activities.

Customer Service Executive Relation Officer - Client (DELL)
.Support for Computer Software & Networking. Consumers and Enterprise
.Troubleshoot on Outlook & Outlook Express
.Troubleshoot Software through remote using Go to Assist
.Configuration of Printers, Scanners through remotely.
.Administration of Network Printers and Local printers
.Install & Troubleshot Microsoft office communicator (MOC) 2007.
.Microsoft Outlook E-Mail synchronization and Calendar related issues.
.Support for Business Application and All Microsoft Products
.Installation, configuration and Troubleshooting of Microsoft Outlook.
.Troubleshoot and fix windows Operating System problems.
.Responsible for Virus and Spyware solution on remote Workstation’s
.Support Windows 10, 8, 7, Vista and XP

Purchasing Officer at Arrayan Builders
  • India - Chennai
  • April 2010 to April 2013

Job responsibilities are as follows:
▪ Researching on potential vendors
▪ Comparing and evaluating offers from suppliers
▪ Negotiating contract terms of agreement and pricing
▪ Track orders and ensure timely delivery
▪ Review quality of purchased products
▪ Enter order details (e.g., vendors, quantities, prices) in to internal database
. Maintain update records of purchased products, delivery information and
invoices
▪ Prepare reports on purchases, including cost analyses.
▪ Inventory Check

Customer Service Executive at IBM
  • India - Chennai
  • May 2009 to August 2010

.Provide Credit Card information to the Customers.
.Statement Breakup’s of Debit and Credit
.Auth Department - Hotlist Credit Card/Increase limit on requisition
.Process Loan to the Customers
.Training & Assessing new employees on job training

Junior Accountant at SYMANTEC TECHNOLOGIES
  • India - Chennai
  • August 2008 to May 2009

.Manage all accounting data in accounting department
.Preserve files and documents including filling of general ledger, account payable, account receivable.
.Arrange requisition for office and routine supply purchases
.Collect data and information for preparing weekly, monthly and annual reports.
.Help in preparation of financial statement such as billing, budgets, and cost reports.
.Keep contact with other departments related to transactions.
.Manage employee and customers’ accounts receivable.
.Store accounting files and documents in safe place.
.Corrects errors by posting adjusting journal entries.
.Accounts receivable assisting with daily invoicing.

Education

Bachelor's degree, Commerce
  • at Madras University
  • September 2008

Specialties & Skills

Hardwork
Escalation Management
Customer Loyalty
Time Management
self motivation
ms office, technical support h/w & s/w , vb.net ,MySQL
ms office
ms office, Techically good in HW and SW

Languages

Hindi
Expert
English
Expert
Urdu
Expert
Tamil
Expert
Arabic
Intermediate

Training and Certifications

NIIT Master of Information System (Certificate)
Date Attended:
July 2005
Valid Until:
August 2008

Hobbies

  • Chess, Outdoor Sports, Watching News