Manager, Sales, Business Development, Customer Service/Admin. – Print Production:
80PRINT
Total years of experience :44 years, 9 Months
Customer interaction, explaining about the products and services in detail, seeking the different types of Print, Design, Signage, Web Design, Swag/Apparel, Data and Promotional Items orders from the Customer(s), up selling, cross selling through various options etc. Recording and passing on the orders to the Graphic Designers for further handling. Updating customer data base, creating invoices and e-mailing to the Customers/Businesses. Coordination with clients, reviewing of the quotes, contacting with the Senior Managers’ of the customers/client Companies and get their different kinds of print, signs, small and large format posters/vinyl signs, flyers, business cards, chloroplast signs, lawn advertising signs, promotional items and promotional/staff uniform clothing etc. and get them confirmed. Proofread/Review/Monitor the clients’ work/job orders of print, different types of signs, Business Cards, Flyers, Post Cards & custom jobs, it’s accuracy and proper timely completion thereof on high-tech Machines. Keep the clients informed of their finished products/orders pick-up, receive payments and issue official invoices/receipts, properly packed and quantitatively and quality wise and then delivered/shipped to the customers. Pursuing Accounts Receivables, collecting and depositing the cheques/funds in the Company’s bank account. Purchasing different types of Printable Papers, Toners & materials etc. necessary for the Production house form the Vendors and timely Accounts Payables to the vendors, pay/record day to day expenses, bills, hydro, gas, Security alarm etc. Running in-store specials, seasonal promotional material, posters, flyers and handouts etc. Coordinating with head office for accomplishing larger quantity/Offset jobs per specifications at the Production facility and fulfill customers’ requirements. Handling all types of Store advertisements. Coordination with City/Town Offices for securing Sign Permits. Marketing, coordination with Flyer distribution agencies whenever store’s and Clients’ specials/promotions comes up. Recommend/Assist the Clients for participating in different Events to promote their products/services and get the necessary tools such as Roll-up Banners, Posters, Signs, Backdrop Banners, Handouts, Flyers, Business & Post Cards and other event materials completed in time, besides advising them Marketing/Business Development Strategies etc. Handling of all Admin./financial/coordination/Sales and Business Development matters to ensure revenue growth and smooth day to day store operations. Developed new accounts and took proper care of new and existing clientele to their entire satisfaction efficiently maintaining good relationship.
Real Estate Sales Representavie/Agent - 2015 - Present
Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
Job Tasks
Present purchase offers to sellers for consideration. Negotiate prices or other sales terms.
Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Negotiate prices or other sales terms.
Compare a property with similar properties that have recently sold to determine its competitive market price. Appraise property values.
Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Advise real estate clients.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Develop content for sales presentations or other materials.
Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting. Advise real estate clients.
Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Prepare sales or other contracts.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Generate lists of properties that are compatible with buyers' needs and financial resources.Obtain property information.
Contact property owners and advertise services to solicit property sales listings.Contact current or potential customers to promote products or services.
Display commercial, industrial, agricultural, and residential properties to clients and explain their features. Explain technical product or service information to customers. Deliver promotional presentations to current or prospective customers.
Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets. Attend events to develop professional knowledge.
Coordinate appointments to show homes to prospective buyers. Schedule appointments with prospective customers.
Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals. Advise real estate clients.
Investigate clients' financial and credit status to determine eligibility for financing.Verify customer credit information.
Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs. Examine condition of property or products.
Conduct seminars and training sessions for sales agents to improve sales techniques.Train sales personnel.
Appraise properties to determine loan values. Appraise property values.
Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms. Advise real estate clients.
Arrange meetings between buyers and sellers when details of transactions need to be negotiated. Schedule appointments with prospective customers.
Rent or lease properties on behalf of clients. Contract real estate to clients.
Secure construction or purchase financing with own firm or mortgage company.
Solicit and compile listings of available rental properties. Obtain property information.
Review plans for new construction with clients, enumerating and recommending available options and features. Develop proposals for current or prospective customers. Recommend products or services to customers.
Visit properties to assess them before showing them to clients. Appraise property values.
MACs CONVENIENCE STORES INC., CANADA Dealer/Operator & Store Manager at Penetanguishene, Ontario, Canada June 2008 - December 29, 2011
MAC’s is one of the biggest Convenience Stores Chain in Canada having 5000 Stores in Canada/USA and operating as MACs in Canada and CIRCLE-K in USA. I was operating/managing one of the MAC’s 24 hours Convenience Stores as a Dealer/Store Manager in Central Ontario (two hours north of Toronto, at Penetanguishene which is a popular tourist spot for its well known thirty thousand islands and other places of interest, by the Georgian Bay) fulfilling the needs of local community residents and the tourists.
Duties involve supervision/management of store operations, opening and closing of Shifts, supervising, training, checking the work performance of all Customer Service Representatives/staff working round the clock in 3 different shifts and handling their personnel matters, electronic ordering of store merchandise, compiling data, conducting employees’ computerized tests, inventory, all financial/& other records management, meeting Sales Targets, following Store Sales Planograms, promotional displays, ordering /replenishment of supplies, employees’ payroll/pay cheques, dealing/coordination with Vendors, local Government agencies/police authorities, bank deposits and reconciliation thereof, Receiving Merchandise, preparation of statistical/financial/incident reports and coordination with Company’s Corporate officials, Market Manager(s), and the Director etc. Major duties are Sales/Marketing & Stroe Management, Customer Service and responsible for MAC’s premises/building including parking lot/equipment management and periodical maintenance or arranging for immediate repair/maintenance through Company’s Maintenance Dept./outside Contractor(s) in case of emergency. Job description/ Performance evaluation of the staff & Contractor personnel. Promoted and Marketed the Catering/Food Services in the region.
Coordinator IBM/RMA, April 2007 - Present
Celestica International is a global manufacturing network of Electronics provides customers with a competitive edge that enables them to achieve success in their markets, having 40 manufacturing facilities with 40, 000 employees worldwide.
Currently handling and performing different steps of processing from its receiving and introduction of returned high tech memory cards (such as Clipper, Keppler, Regatta, Ficon, McCoy, Kirk, Sulu, Danu etc.) from IBM in USA, Canada, Europe, Asia and Far East etc. into RMA system, dis-assemble to get the same tested, repaired, upgraded in Toronto Memory factory, un-merge/merge the chips/dimns, conduct mechanical assembly/inspection, get the final VM done by the inspector/engineer and finally conduct quality audit and to see to its processing until the same are properly packed in ESD bags/boxes and go through RMA documentation process before they are sent back to IBM.
Performed Diamond and gold jewellery Marketing/Sales to the retail diamond jewellery stores (including chain stores) located at big shopping malls, plazas, kiosks in different cities of United States of America and Canada on whole sale basis, during the long/short sales trips. Successfully met the monthly sales target. Developed new accounts and handled sales and existing territory efficiently. Also performed preparation of daily sales call logs, preparation of invoices, fortnightly inventory, reckon, expense reports, liaison, customer account base maintenance, updating the customers’ ledgers, account re-conciliation, conflict resolution and collection etc.
Familiarity with entire GTA/Ontario/Montreal-Quebec/USA territories/routes/roads and travelling/driving skills/abilities. I am a friendly outgoing personality who can stand in front of customer with confidence and knowledge of their product to service client’s with their need. Conducted quality audits before product delivery.
Worked on different campaigns of fund raising such as NHL Old Timers Hockey challenge, Victim Services, Toronto Police Association, Music of Mama Mia Abba Gold (a recreation of Abba concerts of 70s & 80s, Shriners Club/Hospitals-Fantasy Magic Show, Dodge Rodio, Toronto Professional Firefighters etc. giving professional service to every client in every call I make or answer. Self-Motivated and constantly improved my attitude, systems and methods. Expressed dedication to maintaining a cooperative, team environment to the benefit of my co-workers, company and clients. Performed enthusiastically and acquired product knowledge to effectively promote the clients’ program in order to provide the clients and customers with consistent high quality, friendly and competent service. Coordination with other departments, supervisors/managers and attended daily kick-off meetings. Performed semis, and cold calling, promoting different events/shows/charity organizations’ fund raising etc.
Opened the Gas Station(s)/Convenience Stores, managed and assigned staff every day, maintained punctuality, disciplined work environment, successfully managed daily 18 to 24 hours operations .Determined staffing requirements, hired needed staff, determined merchandise and services to be sold, implemented price and credit policies. Liberty Oil is one of Georgia’s Gasoline and Diesel, kerosene and automotive lubricant suppliers.
· Analysis - Analyzed quarterly/yearly financial statements of potential retail acquisitions,
analyzed their market credit and overall business analysis.
· Real Estate - Reviewed commercial development proposals and advised on procedural requirements for bank and regulatory approval. Directly made property/business purchasing decisions.
· Market Research - Demographic analysis of purchase preferences of retail consumers.
· Licensing - Communicated on a daily basis with the Dept. of Revenue, County Magistrates to acquire state lottery and alcohol/beer beverage licenses for new locations
· Training & Development - Developed employee/manager-training programs to ensure compliance with county laws and regulations, also to ensure the store/s were properly managed.
· Key Accomplishments - Managed a portfolio of $3.2 million US. Introduced a new Gas price reporting software application used to disperse daily gas prices to all locations.
Rendered administrative support and product identification/locating customer requested Computer Soft ware/hardware product items using computer system, order picking, packing, confirming and shipping thereof. Read UPC Codes completed shipping orders from sales department and handled daily logs to keep track of shipments. Assisted in familiarization/training of new associates, and with the idea development of space/layout allocation. Worked in Receiving (RMA) system and assisted in processing of increased number of returns on daily basis.
Performed all administrative/management tasks including opening and closing of the store, controlling the alarm system taking proper security measures for effective and smooth day to day operation of the retail store. Developed new accounts, improved sales and resolved disputes between clients and sales staff. Checked and supervised the work of subordinated staff, handled cash register, sales, customer service and equipment maintenance in their absence. Coordinated with different vendors, suppliers every day. Handled ordering, purchasing/procurement of materials/supplies, storing, pricing, promotional displays, maintaining stock level and inventory control. Compiled sales information, billing, cash collection and deposits in the bank and reconciliation thereof, payment of bills. Sought Promotional & Marketing Contract for restaurants and increased their sales and expansion.
Consolidated, compiled/prepared annual operating budget, periodical accountability/analytical reports of Industrial Security Department consisting of 5 subordinated divisions, 660 employees and (90 million operating budget) pertinent to manpower/cost/expenditures etc. Coordinated with Contractors, other departments/levels of incumbents, reviewed policies, redefined job functions, organized/scheduled training/career development programs and recommended solutions to management. Trained new hires and handled office administration, company policies and procedures, time keeping procedures, data entry/processing. Procured and distributed vehicle fleet/materials/supplies and other requirements of the department/divisions and 5 fire stations units, and worked with project engineers, safety & loss prevention engineers and prepared incident/accident analysis. Assisted the management in recruiting suitable manpower after proper reviewing/screening the applications, and handled employees’ annual merit increase/promotion plans. Attended meetings & seminars.
Handled coordination, administrative, statistical, clerical/time-keeping, personnel record keeping, correspondence tasks efficiently. In charge of microfilm/fiche/drawings/reproduction section and trained new employees. Handled accident/incident report preparation. Attended weekly communication meetings with Department/Division/Unit Heads and prepared minutes of meetings. Worked with all levels of incumbents. Handled department employee profiles/records, promotion/merit increase & vacation plans and work schedules etc. trained new recruits.
Handled all HR matters and updated/edited Industrial Relations,
HR, Time-Keeping, Security Operations/Safety, Policies and Procedures Manuals etc.
Licensed Real Estate Sales Representative since 2015, although involved in Real Estate since last 15 years in Greater Toronto Area. Worked with Forest Hill Real Estate Inc., Brokerage, Don Mills, Toronto, ON till 2016-07-13. Currently working with BEG BROTHERS REAL ESTATE INC. Brkerage 1101 Kingston Road, Suite 310, Pickering, ON L1V 1B5T, ONTARIO, Canada. Registered/Active Member of RECO (Real Estate Council of Ontario), TREB (Toronto Real Estate Board), CREA (Canadian Real Estate Association), And OREA (Ontario Real Estate Association)
1992 Certificate - Project Management (for Cost Estimating & Cost Schedule/Control), from American Association of Cost Engineers, Arabian Gulf Section 1993 Certificate of Membership, AACE International 1993 Certificate - Cost Engineering/Project Management, from Association of Total Cost Management, AACE International, Arabian Gulf Section 1994 Certificate - Certified Cost Engineer, from AACE International 1994 Certificate – Certified Cost Consultant, AACE International
Received achievement award in: International Understanding Science Club/Exhibition Drama/Music Competition/Social-Cultural Club National Cadet Corps Passes with high GPA
Received Awards in: Senior General Knowledge Test conducted by United Nations, New Delhi Auxiliary Cadet Corps National Cadet Corps Extra-Curricular Activities Science Club & Exhibition Passed the XII Grade Public Exam in Higher Second Division