شايك SUMER

• Oversee daily operations for 500+ commercial fleet vehicles, managing driver schedules, duty assign
ments, and regulatory compliance
• Analyze operational data and performance metrics to optimize resource allocation and driver produc
tivity
• Manage driver records including certifications, performance evaluations, and disciplinary documenta
tion
• Coordinate safety training programs and ensure adherence to accessibility regulations and environ
mental policies
• Monitor key performance indicators and implement corrective actions to address deviations

• Supervised daily driver operations for high-volume last-mile delivery, monitoring schedule adherence
and performance for teams of 80+ drivers handling up to 1, 000 deliveries daily
• Conducted investigations into operational and disciplinary issues, gathering evidence, interviewing
drivers, and documenting findings to implement corrective action plans
• Analyzed route performance data and travel patterns to identify inefficiencies, implementing route
adjustments that improved on-time delivery from 87% to 95%
• Managed driver records including training certifications, performance evaluations, and disciplinary
actions to maintain accurate and compliant files
• Coordinated driver training programs, scheduling sessions and evaluating effectiveness to identify
areas for improvement
• Developed and implemented safety protocols, analyzing incident data to identify root causes and
preventive measures
• Reduced failed deliveries from 15% to 5% through structured route monitoring, driver performance
management, and pre-call verification protocols
• Coordinated transportation logistics for 4, 000-
5, 000 staff, managing driver scheduling, shift assignments, and contingency planning. Main
tained 99%+ fleet readiness through collaboration with mechanical teams. Supported transportation planning for a major
international sporting event, analyzing passenger volumes and travel patterns to optimize
vehicle deployment. Recognized as Star of the Quarter 2024 for exceptional contribution.

• Managed dispatch operations for 80-90 drivers handling 980-1, 000 daily deliveries, monitoring route
adherence and travel times
• Analyzed traffic patterns and delivery volumes to optimize daily route assignments and driver sched
ules
• Addressed driver concerns and provided real-time route adjustments to minimize delays and improve
efficiency
• Achieved average of 9-10 successful deliveries per driver per shift while maintaining strict SLA com
pliance
• Improved on-time delivery performance through structured driver monitoring and process optimiza
tion