Asrar Ahmed

Working in BMC Remedy tool for tracking all the problems related to desktop
resolving the same within the SLA period
* Support first line telephonic & remote technical support for all IT users
* Maintain random calls on daily basis to record the level of satisfaction of the
customer
* Installing OS by using Windows deployment Services
* Installing the software as per project requirement with concern team approval
* Configuring the Wi-Fi in the laptop and troubleshooting on the laptop
* Configuring and troubleshooting of client mail systems like MS outlook
* Attended oracle calls related to reset password, educate the new user’s navigation in
oracle EBS Forms & OAF pages, Fix minor issues(Forms, reports)
* Coordinating with network team for VLAN changes & connectivity issues
* Installing and troubleshooting McAfee /Trend Micro Antivirus
* Configuring Network Printer and Photocopier
* Installing and Configuring VPN client software, like Cisco
* Periodic update of servers with latest security patches
* Data transfer within project machine with manager approval
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* Connecting and troubleshooting projector and speakers to the desktops and laptops
* Providing mail support and redirecting it to the concerned team without any delay
* Doing assessments regularly for any software, hardware requirements for the users and
make release for the products
* Providing remote support for the user using remote windows assistance tool
* Creating RFC for allocating new products and standby products
* Cisco any connect/nac issues troubleshooting.

Worked on GLP I tool for tracking all the problems related to O365 resolving the
Same within the SLA period.
* Communicate with users & inform that the office 365 deployment will occur.
* Collected complete user details information.
* Connecting through screen connect & remote assistance.
* Copying all PST files related to user’s profiles.
* Installation, migration, activation as per user license.
* Coordinate with different teams for troubleshoot (network, cloud, helpdesk) and
fix the issue within the SLA period.
* Resetting the domain user password.
Project works:
Project Name : KPC Budget Reports, Supplier Management, Pool car system

Roles and Responsibility:
* Design and develop new oracle forms & reports as per client requirement.
* Develop discoverer reports using discoverer 10g tool.
* Fix the bug issue’s built customized forms and reports.
* Involving the client meeting to enrich the current projects.
* Prepared business requirement document.