Product Service Delivery Manager
British Car Auctions
Total years of experience :19 years, 11 Months
Responsible for the managing, planning and delivery of business applications, Mobile Apps which is developed using emerging technologies, cloud and DevOps tools. These business applications/Mobile Apps are the backbone to internal system and customer integrations at BCA.
•Collaboratively Managing multiple product teams which delivers highly availability and cloud native Websites, Mobile Apps products using emerging technologies e.g. Biztalk, Microsoft Azure, Mulesoft, React, SQL, Mongo DB, .Net, Xamarin and Micro Service Architecture. These are the core products for business prospective.
•Having experience in various customised ERP applications e.g. EBIZFRAME, ORION, WILLOW, JDA.
•Own and manage Release, change and support activities. Responsible for successful deployment of change activities, upgrades and other system enhancements.
•Established and maintaining high availability of platform services. Ensuring rapid and robust resolution of incidents during normal operations. Working with the wider Application/product service and Operations teams to ensure that all operational services are delivered in line with ITIL best practice.
•Facilitate Scrum Ceremonies- daily Stand Ups, Sprint Planning, Reviews, Retrospectives, Story grooming/refinement and Release planning.
•Collaborate with Product Managers, Quality Assurance, peers, developers and other stake holders using effective communication.
•Worked on metrics (Earned Value Analysis, Velocity, Burn Down charts, Defect Density, Scatter Plots, CFD's, Lead Time, Cycle time etc) which helped in capacity planning and process improvement.
•Oversee requirements analysis, design, coding and testing of new product features. Requirements include functional and on-functional such as performance, regularity and deployment.
•Reduced costs by developing new workflows and processes (By reducing wait times).
•Ensured that incident and service request details were aligned with internal procedures and agreed SLAs.
•Got appreciation by higher management to clear historical backlog to zero and improve incident resolution time by 20% by adopting ITIL practices.
Facilitated daily Stand Ups, Scrum Ceremonies as well as Sprint Planning, Reviews, Retrospectives, Story grooming/refinement and Release planning.
•Coached the team on Agile ways of working as well as on resolving conflicts.
•Maintained strong stakeholder relationships with Architect, Stakeholders, Key Business users and Product Owner to understand project business requirements and write user stories.
•Promoted continuous improvement, delivered training to the team, assessed performance and tracked progress, including burn down, velocity and release forecasting.
•Worked with the with Product Owner on grooming and prioritising the backlog.
•Assisted team with making appropriate commitments through story selection, sizing and task definition.
•Participated proactively in developing and maintaining team standards, tools and best practices and increased the productivity of Scrum teams by 10% and the quality of deliverables by 13%.
•Got the employee of the quarter award for November 2019
Provided 3rd line Application Support team, identified issues, proposed resolutions, addressed bug backlogs and optimised work.
•Delivered quality assured applications and systems alongside DBAs, developers, testers and project sponsors.
•Supervisory responsibility for all alerts related to application and system procedures and implemented code enhancements and optimization strategies.
•Conducted Root Cause Analysis, Impact Analysis and GAP Analysis.
•Ensured that incident and service request details were aligned with internal procedures and agreed SLAs.
•Applied ITIL practice, reduced wastage and contributed to achieving annual cost savings.
Supported and maintained existing database systems, developed new database functionality and successfully implemented code enhancements and optimization strategies.
•Completed performance tuning to improve the performance of query and application.
•Prepared status, issues, risks and played an active role in weekly status meetings.
the project teams, monitored performance and ensured the consistent delivery of Oracle-based projects/applications.
•Monitored and controlled project scope, schedule, resources, financials and delivered reports/progress to stakeholders.
•Coached and mentored junior associates in technology and processes.
•Gathered requirements and ensured these were accepted and approved by stakeholders.
•Managed all SDLC major phases, monitored and tracked the development of project and prepared project documentation.
•Reviewed deliverables to ensure project schedules were maintained, while meeting with quality standards, endorsing changes to plans where applicable.
•Successfully managed $8-10 million budget projects and achieved project scheduled goals.
•Consistently met the deadline with team, achieved commendations multiple times from clients.
•Established good working relationships with customers/clients.
•Got the top performer yearly rating (A+) for consultive three years from
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