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Shailendra Kumar Tiwari, National Head, Cluster B2B Business

Shailendra Kumar Tiwari

National Head, Cluster B2B Business·DTDC Express Limited,

India

Master's degree, Sales

Work experience

Total years of experience: 5 years, 3 months

National Head, Cluster B2B Business

December 2023 - Present

DTDC Express Limited,

Mumbai, India

December 2023 - Present

• Lead the strategic roadmap focused on clusters and MSME B2B markets of India.
• Responsible for achieving monthly/annual revenue, volume, and tonnage targets.
• Spearhead market expansion initiatives to enhance product visibility and footprints across
cluster markets .
• Lead PnL to achieve minimum 30% net margin.
• Develop processes in collaboration with cross-functional stakeholders to support product
growth in line with best market practices.
• Built a digital customer portal, Prepaid & FOD wallets, alongside specific commercial
strategies for each cluster market.
• Established a national organizational structure for the cluster B2B business vertical.

Company industry:
Distribution, Supply Chain & Logistics

National Road Logistics Manager

January 2023 - October 2023

Kuehne+Nagel India Pvt. Limited,

Gurgaon, India

January 2023 - October 2023

• Led Profit & Loss (PnL) management for the Road Logistics business unit across India,
Nepal, & Bangladesh.
• Developed a strategic roadmap for the road logistics vertical in alignment with KN global
initiatives.
• Established a dedicated road logistics organization for India, Nepal, & Bangladesh.
• Managed global requests for Quotations (RFQs) in collaboration with Solution Design team,
driving successful bid outcomes for the road logistics segment.
• Pioneered technology development tailored to specific enhancements that supports road
logistics business in India.

Company industry:
Distribution, Supply Chain & Logistics

Director, Business Development – Retail & Aggregator Vertical

March 2021 - November 2022

Delhivery Limited,

Gurgaon, India

March 2021 - November 2022

• Led overall strategic planning aligned with EBITDA targets, driving business growth and
operational efficiency.
• Initiated and implemented new cluster market launch programs, successfully added over 150
new markets during 2021-2022
• Accountable for achieving annual revenue and EBITDA budgets, resulting in an increase of
revenue from INR 150 crores to over INR 600 crores, with a tonnage reaching 30, 000 metric
tons at healthy margins of 18%.
• Established and structured the organization for the retail and aggregators business unit at
the country level; successfully recruited and onboarded over 100 plus team members across
various levels to support dynamic growth trajectory.

Company industry:
Distribution, Supply Chain & Logistics

Head, Retail & Aggregator Business

February 2021 - July 2022

Rivigo Pvt. Limited,

Gurgaon, India

February 2021 - July 2022

• Took career break due to medical emergency in family.

Company industry:
Distribution, Supply Chain & Logistics

Education

Magadh University

January 1998

January 1998

Master's degree, Sales

India

Chhatrapati Shahu Ji Maharaj Kanpur University

January 1994

January 1994

Bachelor's degree, Mathematics

India

Skills

Team Management

Expert

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

CLUSTER DEVELOPMENT

Intermediate

LOGISTICS

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

SALES

Intermediate

SALES DEVELOPMENT

Intermediate

SME FINANCE

Intermediate

STRATEGIC PLANNING

Intermediate

Business Development

Expert

Sales Management

Expert

Management

Expert

Languages

English

Beginner

Hindi

Beginner

Training and Certifications

Certifications
Salesforce
Consultative Selling Skill (CSS1&2)
Tableau Application Tools
Coach to Grow (C2G) training on effective coaching tools
Global Pricing Program PO1
LEAD1 leadership transition
Transformational Leadership IIMA