Shailja Nigam

Highlight
Overseeing the collections process for outstanding invoices, utilizing effective communication skills to negotiate payment plans
with clients. Analyzing credit risks and work to improve cash flow while maintaining customer satisfaction.
Evaluating the creditworthiness of new & existing customers using credit reports, financial statements & payment histories.
Proactively following up for overdue payments via telephone, email, and letter to meet monthly collection targets.
Building & maintaining strong rapport with customers & internal sales teams to resolve billing disputes & facilitate timely payments.
Reconciling complex debtor accounts and ensuring all cash receipts are accurately allocated to the sales ledger.
Reports:
1) Preparing weekly / monthly Trade AR Ageing report and analysing to present findings to the Financial Controller to identify high-risk exposure.
2) Updating Sales report & collection report during month end for further interpretation in other reports.
3) Preparing monthly Credit Limit Control reports & providing insights to senior management regarding credit risk exposure.
4) Monthly Preparation of Advance Ageing to review excess balance in customer's account & co-ordinate with the sales in order to utilize the same for upcoming shipments/Refunds.
Downloading bank statements & allocate incoming payments to the correct customer accounts to keep the sales ledger updated.
Matching/clearing advance payments receipts with the invoices on weekly/monthly basis
Reviewing LC drafts (Sight/Usance/SBLC) from the customer for any amendment requirements & liaising with bank to advice the same.
Liaising with bank for the current discounting charges & preparing the documents for discounting the Usance LC on Monthly basis.
Reviewing "Credit Hold" reports to decide on new manufacturing orders can be released based on account status and remaining credit limits.
Monthly generating & distributing statement of accounts to all the active customers.
Quarterly generating & distributing balance confirmation letters to all the active customers, in order to identify the discrepancies with customer SOA.
Inventory Reports :
1) Preparing Inventory ageing, Inventory result analysis, Inventory provisions & Inventory comparison reports for Africa/ME/KSA region & co-ordinating with sales team for SMS remarks.
2) Preparing monthly Power point presentations with Charts & Graphs to present it to the higher management.
Maintaining an active customer list database & sending reminders for the renewal of the contract for the expired customers.
Liaising with the IT & Legal team to permanently block the customers in SAP that are no longer doing business with the company.
Actively participating in internal/external in Audit processes on monthly/yearly basis.
Strong ability to remain calm and professional while negotiating repayment plans with difficult or emotional clients.
Exceptional attention to detail to identify trends in customer payment behaviour and spot inaccuracies.

• Evaluating the creditworthiness of new & existing customers using credit reports, financial statements & payment
histories.
• Proactively following up for overdue payments via telephone, email, and letter to meet monthly collection targets.
• Building & maintaining strong rapport with customers & internal sales teams to resolve billing disputes & facilitate
timely payments.
• Reconciling complex debtor accounts and ensuring all cash receipts are accurately allocated to the sales ledger.
• Reports:
1) Preparing weekly / monthly Trade AR Ageing report and analysing to present findings to the Financial Controller to
identify high-risk exposure.
2) Updating Sales report & collection report during month end for further interpretation in other reports.
3) Preparing monthly Credit Limit Control reports & providing insights to senior management regarding credit risk
exposure.
4) Monthly Preparation of Advance Ageing to review excess balance in customers account & co-ordinate with the sales
in order to utilize the same for upcoming shipments/Refunds.
• Downloading bank statements & allocate incoming payments to the correct customer accounts to keep the sales ledger
updated.
• Matching/clearing advance payments receipts with the invoices on weekly/monthly basis
• Reviewing LC drafts (Sight/Usance/SBLC) from the customer for any amendment requirements & liaising with bank to
advice the same.
• Liaising with bank for the current discounting charges & preparing the documents for discounting the Usance LC on
Monthly basis.
• Reviewing Credit Hold reports to decide on new manufacturing orders can be released based on account status and
remaining credit limits.
• Monthly generating & distributing statement of accounts to all the active customers.
• Quarterly generating & distributing balance confirmation letters to all the active customers, in order to identify the
discrepancies with customer SOA.
• Inventory Reports :
1) Preparing Inventory ageing, Inventory result analysis, Inventory provisions & Inventory comparison reports for
Africa/ME/KSA region & co-ordinating with sales team for SMS remarks.
2) Preparing monthly Power point presentations with Charts & Graphs to present it to the higher management.
• Maintaining an active customer list database & sending reminders for the renewal of the contract for the expired
customers.
• Liaising with the IT & Legal team to permanently block the customers in SAP that are no longer doing business with the
company.
• Actively participating in internal/external in Audit processes on monthly/yearly basis.
• Strong ability to remain calm and professional while negotiating repayment plans with difficult or emotional clients.
• Exceptional attention to detail to identify trends in customer payment behaviour and spot inaccuracies.

Highlight:
Looked after end to end accounts Payables operations for EMEA & A region for Electrical,
Aerospace, Hydraulics and Vehicle
• Managed accounts payable ledgers for all products in EMEA Region (For Ex. Italy, Poland, Polaris, German, India
etc.)
• Implemented VAT while processing the invoices as per the standard Taxation System for all various Countries
Respectively.
• Training Team Members on VAT Implementation on the Invoices in order to avoid errors.
• Manage & Assist the documentation for team and Process related manuals.
• Investigated the invoices kept on hold and released them for payment to prevent the account from going on hold / Stop.
• Reported aged invoices to the clients, seeking resolutions for the same o Resolved client queries via emails and calls
• Ensured that accounts payable are paid in a timely manner
• Ensured that all reasonable discounts are taken on accounts payable
• Processed the daily cheque receipts, including scanning and accurately posting against invoices & Ensured that accounts
receivable are collected promptly, Prepared month end reports for internal review as well as external review
• Assisted in Year End closure, Financial Reporting, Internal audit and other External auditors.

Highlight:
Looked after end to end accounts Payables operations for EMEA & A region for
Electrical, Aerospace, Hydraulics and Vehicle
* Managed accounts payable ledgers for all products in EMEA Region (For Ex. Italy, Poland, Polaris, German, India
etc.)
* Implemented VAT while processing the invoices as per the standard Taxation System for all various Countries
Respectively.
* Training Team Members on VAT Implementation on the Invoices in order to avoid errors.
* Manage & Assist the documentation for team and Process related manuals.
o Investigated in the invoices kept on hold and releasing them for payment to prevent the account from going on hold
/ Stop.
o Reported aged invoices to the clients, seeking resolutions for the same
o Resolved client queries via emails and calls
o Ensured that accounts payable are paid in a timely manner
o Ensured that all reasonable discounts are taken on accounts payable
o Processed the daily cheque receipts, including scanning and accurately posting against invoices & Ensured that
accounts receivable are collected promptly
o Prepared month end reports for internal review as well as external review
o Assisted in Year End closure, Financial Reporting, Internal audit and other External auditors.
* Trained on various work types performed in the team. (Invoice proceeding, hold resolutions, AME, I-Supplier, Mail
box, Remedy tickets etc.)
* Team handling and motivating team members to achieve their respective targets.
Achievements till Date:
* Recognized for Monthly performance for being an outstanding performer on month on month basis.
* Recognised for quarterly performance for achieving and over achieving all the set targets and meeting all the
expectations.
* Recognised for Spot R&R for taking extra initiatives within the team.
* On the basis of excellent performance moved from invoice processing to invoice management team within a year.
* Active participation in Fun Committee
* Active participation and communication in the team-based work.
* Revise and Streamline inefficient work Procedure with automation Procedure
* Collaborate extensively with auditors during preliminary and year-end Audit Processes
* Developed Standard Templates for Office Applications and Reports for production Department
* Reduced closing time for monthly and quarterly closing by implementing new consolidation procedures.
* Introduced new measures for better banking facilities by collaborating with Relationship Managers and Educated
Management on updated version of banking portals, Applications and documents preparation for Banking Facility.