shaimaa altahir, Technical Support Engineer

shaimaa altahir

Technical Support Engineer

Grand Solutions

Location
Egypt
Education
Bachelor's degree, هندسة اتصالات
Experience
8 years, 9 Months

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Work Experience

Total years of experience :8 years, 9 Months

Technical Support Engineer at Grand Solutions
  • Egypt - Cairo
  • My current job since May 2017

received Calls, Mails and Faxs from customers about electronic components need or searching for alternatives and some problems need to solve it

sales engineer at western
  • Egypt - Cairo
  • My current job since January 2017

We provide unique solutions for industrial automation, process measurements automation, embedded and applications software for process measurements.We serve several industries such as the steel, metal, food, chemical, packaging, hotel, banking and educational industries in Egypt and the Arab world.

technical support at tedata
  • Egypt - Cairo
  • March 2015 to August 2016

i can receive calls from customers that complain from problems in the internet such as slowness, brwosing and instability, so i can solve this problems or escalate this problems to second level

Education

Bachelor's degree, هندسة اتصالات
  • at جامعة المنوفيه
  • May 2014

Specialties & Skills

Journalism
Callcenter
Customer Service
LAN WAN
Communications
التدريس

Languages

Arabic
Expert
English
Intermediate
French
Beginner

Memberships

نقابة المهندسين
  • عضو
  • November 2014
عضو فى جمعية رساله الخيريه
  • متطوع
  • January 2015

Training and Certifications

شهادة ICDL (Certificate)
Date Attended:
November 2011
Valid Until:
November 2018
القاهرة (Training)
Training Institute:
Telecom
Date Attended:
July 2012
mat lab and lap view (Certificate)
Date Attended:
February 2014
Valid Until:
February 2018

Hobbies

  • القاء الشعر والخطابه
    شاركت فى مسابقات داخل الجامعه