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shaimaa mohamed, Customer Service Representative – Inbound & Outbound

shaimaa mohamed

Customer Service Representative – Inbound & Outbound·Icall Company

Egypt

High school or equivalent, NO

Work experience

Total years of experience: 6 years, 5 months

Customer Service Representative – Inbound & Outbound

January 2022 - Present

Icall Company

Cairo, Egypt

January 2022 - Present

• Handle customer calls professionally
• Resolve complaints and inquiries
• Follow company policies and service standards
• Update customer information on CRM system
• Maintain high customer satisfaction

Company industry:
Call Centers & Customer Care Outsourcing

Call Center Agent

January 2021 - Present

i call outcourcing

Cairo, Egypt

January 2021 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Agent

January 2020 - Present

i call outsoursing

Cairo, Egypt

January 2020 - Present

• Receive inbound customer calls
• Provide accurate information about services
• Escalate issues when needed
• Maintain call quality standards

Company industry:
Call Centers & Customer Care Outsourcing

Education

NO

January 2016

January 2016

High school or equivalent, NO

Egypt

Skills

CALMNESS UNDER PRESSURE
Expert
CALMNESS UNDER PRESSURE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CUSTOMER COMPLAINT RESOLUTION
Expert
CUSTOMER COMPLAINT RESOLUTION
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INTERPERSONAL COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
Call Center
Expert
Call Center
Expert

Languages

Arabic
Native Speaker
English
Expert