Engineer
Etisal
مجموع سنوات الخبرة :13 years, 2 أشهر
Responsibilities and Activities:
•Propose customization on devices/products to vendors to match Etisalats requirements for better customer experience.
•Ensure suppliers follow Etisalat customizations for the residential devices by providing the guidelines.
•Set user guidelines and manuals and periodically enhance it.
•Provide Arabic translation of the User manuals, flyers and guidelines.
•Provide engineering feedback on projects impacting CPE active devices.
•Conduct soft launch/friendly user test to new devices/services.
•Get the feedback of the first 1000 customers after new device/service deployment and communicate with vendors on the enhancements.
•Float RFP/RFQ and finalize contracts for new/current devices.
•Arrange technical trainings for engineering trainers with device vendors.
•Conduct awareness and training sessions to all stakeholders on new devices/services.
•Provide product approvals for passive items including copper cable and FTTH items.
Responsibilities and Activities:
•Carry out 24x7 managing and monitoring fixed networks: ILL (internet leased line) and MPLS (multiprotocol label switching) through network management systems.
•Fault management and troubleshooting the faults.
•Create and Follow trouble tickets dispatch to network support, network maintenance, field network installation and repair and vendors.
•Report any critical incidents or urgent requirements to upper management.
•Ensure that the notification and escalation process are followed.
•Ensure change control procedures are adhered to prior to deploying or modifying the infrastructure.
•First line support to internal/external customers. External customers eg. Corporate customers (E-Government, Bank net, internet leased line), and wholesale customers (Nawras, PDO), internal customers eg. Maintenance, installation, IT, wholesale, corporate, planning and implementation departments, MSAN team, DSLAM team, Transmission team, DXX tem etc.
•Ensure that customers complains/queries are dealt within a short period to minimize the service downtime and to meet all external Service level agreement.
•Ensure that the customers are kept up to date in advance about any anticipated outages/changes on the infrastructure that might affect their service.
•Follow up change requests sent by external customers and implementing basic configurations in the customers end router and notify the provisioning team to implement the changes in the provider end router if any.
•Participating in submitting the weekly/monthly reports.
•Assist the FO shift leader in producing.Taking the supervisor role as a
Responsibilities and Activities:
•Add and remove the essential programs like windows & Microsoft office.
•Service machines and change some technical pieces and drivers.
•Formatting and Installing computers, drivers and essential programs.
•assembling Ethernet cables and telephone cables.
•Adding users in Active Directory and Exchange server.
•Trouble shooting and solving problems in Microsoft outlook and Printers.
•Creating shared folders.
•Solving network problems.
•Working in event venues as an IT coordinator.
Overall Grade: B (Very Good