Shaina Brizuela

• Managed inbound and outbound sales activities, engaging with key decision-makers, including C-suite executives.
• Prospected, identified, and qualified new leads, converting them into long-term clients.
• Promoted industry conferences and events through strategic outreach and relationship-building initiatives.
• Consistently achieved and exceeded sales targets through targeted outreach and client engagement.

• Served as the primary point of contact for patients, addressing inquiries and coordinating with healthcare providers.
• Maintained accurate patient records, processed eRx, faxed medical documents, and updated CRM.
• Managed communications with pharmacies, insurance companies, and patients for follow-up care.
• Scheduled appointments, managed billing processes, and handled prior authorization requests.
• Utilized multiple healthcare systems simultaneously to support patient needs and ensure efficient workflow.
• Performed administrative and ad hoc tasks to support daily clinic operations.

• Assisted users with app navigation and usage, providing clear guidance and support.
• Moderated user-submitted videos and photos to ensure compliance before publication on user profiles.
• Diagnosed and resolved technical issues while providing clear user support.
• Conducted phone and email outreach to drive app adoption and increase downloads.

• Provided technical support to end users, resolving hardware and software-related issues in a timely manner.
• Diagnosed, troubleshot, and resolved technical problems to ensure minimal disruption to operations.
• Maintained accurate IT inventory records, including stock levels and equipment tracking.
• Coordinated the shipment and distribution of IT equipment to multiple sites through FedEx.
• Performed monthly security and compliance checks on computers and laptops to maintain system integrity.