Sr. Manager - Learning and Development
KPMG Global Services Pvt. Ltd
Total years of experience :11 years, 8 Months
KPMG Global Services Pvt. Ltd. June 2011 to July 2014
Sr. Manager - Learning and Development Kochi
• Design and Deliver New Employee Orientation
• Planning and monitoring soft skills program for new employees
• Analyze Developmental Training Needs for the organization
• Schedule a training calendar for each quarter (based on the results of the Employee Dialogue, Voice of Employee Survey & the Training Needs Analysis)
• Single handedly managed training for all projects
• Designed and delivered corporate and communication workshop for leaders
• Ensured all mandatory trainings are completed by all the employees, within the stipulated time period.
• Prepared questionnaires for evaluating training effectiveness i.e. pre and post training assessment. (Kirk Patrick Model)
• Design and deliver innovative learning solutions to meet competency gaps
• Manage Vendors for any outsourced training programs
• Develop Content including review of the existing course content
• Design/Review documentation for Quality compliance such as feedback forms, assessment sheets etc.
• Hold discussion with stake holders to plan training programs based on their requirement.
• Pre-empting challenges and providing solutions.
• Preparing comprehensible training reports and sending it to the respective Process Heads after the program.
• Excellent presentation and facilitation skills.
• Screened and recruited trainers for L&D team.
• Mentor a team of 2 trainers
• Contributed to improve communication and skill sets of the employees
• Played an important role in the transition.
• Improved the efficiency of the New Hire Induction Program by introducing changes
• Played an important role in setting up a communication lab for the employees.
• Judged performance appraisal programs for new leaders.
• Contributed to improve the screening and recruitment process
• Coordinated and executed the Leadership Development program
Achievement:
❖ Won Manager Excellence Award for a quarter
Tata AIG Life Insurance Co. Sept. 2008 to Aug. 2010
Area Training Manager Pune
• Responsible for training all the Alternate Channel Partners for entire Maharashtra.
• Training the Sales team on various products of Life Insurance.
• Formulating and Conducting Training Programs on Selling Skills, Communication Skills.
• Identifying Training needs and support efficiency and aligning Training activities with business needs of all the regions.
• Implementing Training activities to meet all specific needs of the sales team, and serve the companies strategic objectives.
• Reviewing and Evaluating the Effectiveness of Training and Development Initiatives in meeting company's requirements and the same are delivered to the highest quality standards.
• Analysis of individual Performance maintained viz., pre & post Training Program.
Other responsibilities include:
• Visiting all Channel Partners for business needs.
• Joint field work with the new joinees of Channel Partners
• Joint sales calls with employees of Tata AIG Life Ins.
Bajaj Allianz General Insurance Co. Apr. 2006 till Sept. 2008
Training Manager Pune
• Training of Sales Staff / Training of Regional Sales Managers, Area Sales Executives
• Formulating and Conducting Training Programs on Selling Skills, Communication Skills.
• Identifying Training needs and support efficiency and aligning Training activities with business needs of all the regions.
• Implementing Training activities to meet all specific needs of the sales team, and serve companies strategic objectives.
• Reviewing and Evaluating the Effectiveness of the Training and Development Initiatives in meeting the company's requirements and the same are delivered to the highest quality standards.
• Promoting effective Training & Development, and Managerial behaviors,
Preparing Training materials.
• Analysis of individual Performance maintained viz., pre & post Training Programme.
• Conducting Training on Sales, Product & Process for all new joinees including, Direct Marketing In charges, Area Managers, State Heads & Advisors.
• Training the Bancassurance team & other channel partners.
• Developing Modules on various topics as per the training requirements.
• Conducting & Scheduling Refresher Training for all existing employees.
• Doing Need Analysis & responsible for improving the Productivity of Field Executives.
Other responsibilities include:
• Pilot stage of the Channel hence involved in recruitment of telecallers.
• Interacting with Key Opinion Leaders in each area as a part of the CRM programme.
• Initiative in helping Area business managers in forming professional & achieving personal goals & bench marking performances.
• Documentation of Direct Marketing Channel's Process for Call Center, Quality, Sales Executives & Office Head's manual.
• Handled Call Center team for Outbound Sales Process.
Mphasis BPO Sept. 2002 to Jan. 2006
Sr. Trainer Pune & Delhi
Joined as a Transaction Processor, was promoted to a Quality Executive within a short span of time. Got promoted as a Sr. Trainer in Delhi (Pilot process for Bharti Telecom)
• Responsible for training new Customer Support executives & refresher training for existing executives.
• Training included Product, Process & Soft Skills.
• Responsible for certification of all the new joinees.
Achievement: -
Was Certified by Bharti Telecom for conducting training on their process.
Suniti Investments Jan. 2002 to Sept. 2002
Accounts Assistant Pune
• Online trading for Clients on BSE
• Maintaining Accounts of all the Clients
B.Com.: From Pune University with first class.
HSC: From Maharashtra board with first class.
SSC: From Maharashtra board with second class.
