Shaj Varma

Vertical Head for Customer care, Facility & Property Management services for the Group Retail, Commercial & Residential projects. We have also started managing other open market clients also.

Edara Real Estate LLC is owned & promoted by -
Al Madina Real Estate SAOC, Al Madina Investment Company SAOG &
Tilal Development Company SAOC

Business responsibilities:-
Final Escalation for all FM & PM Services & customer care for all Group Real Estate projects.
Retail, Commercial & Residential customer are been managed through Central helpdesk & also continued by on site team to ensure best customer experiences.
Property / Project handover & takeover process implementation within the group projects.
Services - management of multi-location / site projects.
Tenant / Owner / Investors life cycle documentation & management.
Providing investor financial statement pertaining to their investments within the group projects. ( property specific revenues, collection & payments)
Lead - Department / vertical budgeting & accounting.
Lead - Customer invoicing & collection.
Lead - Customer legal agreements for all business relationships ( residential & project specific apart from the municipality agreement)
Implementation of specific project driven Bylaws and community coordination.
OPEX & CAPEX - Budget Vs Actual
Finalizing the board presentation in relate to FM & PM services( financials etc)
Vendor & subcontract finalization & management.
Process development & implementation - Project specific.
HR driven - Team development & training.
Communication Lead for the project occupants.

Muscat Hills Golf & Country Club; comprising an 18-hole PGA-certified green golf course and a high quality residential development in Muscat.
MHFM is the services vertical for the project.

Assisting MHFM CEO for all day to day business management. Executing IT based Strata & Property Management Services. Restructuring the operational deliverable and business reporting’s.
Achieving excellent C-Sat & addressing the business accountabilities.
Reduction of operating budget expenses to 28% & redefining services agreements.
Generating new revenue from the existing customer base. Mobilizing & implementing in house 24/7 Help desk services for all the customers & owners.
Developed & executed the IT based Water & Service Charge invoicing solutions.
Implementation of finance related process and reporting.
Creating all company marketing documents and communication write ups.

Being part of a large & diversified Pan India Business Group; We Re-launched Facility & Property Management business with Zero Clients to 14 commercial customers across India. Executed the initial start-up requirements of a new company from company registration, web pages, hiring of team, HR policies, procedures, business development strategies, budget management, etc.
Under my leadership we managed to create business opportunities from building owners, project developers, telecom tower management companies, retail business units & managed CAPEX technical services for prestigious clients like Hindustan Unilever (HUL)
During the financial year we achieved controlled start-up expenses & practiced multi skilling to achieve the tight budget targets. We were able to close the first commercial business within 2.5 months of the start-up. We implemented IT platform for tracking Sales & Operations.
We initiated & executed FM services for Infra projects (Hiway projects), Smart Energy sectors & Renewable Power & Energy sectors.
We contributed new business worth of INR 65 lacs and billing worth INR 457 lacs with annual PAT of 3.8%. ( first year of operations)

Existing FM company with reporting to MD at UK corporate office. Managed INR 28 Crore of existing business with Pan India presence. We initiated 24/7 client helpdesk, had managed client from all businesses. Able to manage & lead 1850+ technical & soft services team.
We grew 12% throughout the year in billing & with a PAT 6.8%.
With 4 regional Heads & 22 direct reports, we established a 90% client satisfaction & 99% client retention.

Leading the team for all business & operations in South India. ( Bangalore, Chennai, Hyderabad & Kochi)
During my tenure we were able to improve the response time & client retention to its best
Renewed 2 large contract with substantial annual increments and tenure.

Had been responsible for Brand Development & Launch of PM & FM services for Entire West India. Being Profit Centre Head, Handling all internal Business & Operations and deliveries related to Clients across West India.
We were able to secure the largest Mall in Mumbai for their Technical services as our first contract. Was able to hire the perfect team and become a profit centre within 4 months of the business launch.

Regional Head - Mumbai (Oct08-Nov09)
Branch Manager - Punjab, Haryana & Chandigarh (Oct06 - Sept08)
Had mobilized the Punjab & Chandigarh Region in November 06 and worked upon creating VFM Brand in Punjab, Haryana & Chandigarh region. Started with one man army & created a team of 395 in less than a year of start-up. Achieved 9 premium accounts / clients with a turnover of 8.5 Cr from Zero in Oct 2006.
Got promoted and transferred to take over the largest region (WEST India).

Project mobilisation, team hiring, vendor development & process implementation for the Business Centre with 24 event management team, five exhibition / conference halls, 2 multi cuisine restaurants, health club, video conferencing facility and 50 office cubicles on lease basis. We managed & executed Government Events, Exhibitions, Conferences etc for all central government offices like FICCI, MOT, FIMA, IRDA, Textiles Committee, CII etc

Leadership role for the group operations in cleaning services, restaurant management, Out Door Catering, theme event management & business support services.

At Eurest Radhakrishna Hospitality Services Ltd., (RKHS) India's number UNO -Premier Services Providing Co.; I was one of the start-up members for North India. We managed commercial catering & cleaning services for clients across North India. I was able to manage some large clients like Indian Oil Corporation, LG Electronics manufacturing unit etc. During my tenure I was able to work as Camp Boss for a French camp in remote location. I specialised my commercial catering & services skills for health care business and was able to handle large tertiary care hospitals like - Fortis, Rajiv Gandhi Cancer Institute, Indian Spinal Injuries Centre, and Apollo Hospitals etc.
During my tenure we were able to execute the certification for North India operations.

My first official job as Asst. Manager Food & Beverage - Summersands Beach Resort.
In this position I assisted F & B manager for all the F & B operations inside the resort.
During the work experience I was able to understand & experience the restaurant management, bar management, banquet services, production, stores & menu planning.