IT Administrator
Continental Insurance Brokers
Total des années d'expérience :10 years, 4 Mois
The Continental Group is a leading insurance intermediary and financial services solutions provider in UAE.
• Exchange/Office 365 support, maintenance and administration (Account provisioning, distribution group creation, MFA administration)
• Manage and monitor batch job schedules to ensure timely and accurate execution of critical business processes
• Install, configure, and upgrade server hardware and software components
• Conduct routine checks and maintenance tasks on servers to ensure optimal performance.
• Monitor and maintain the data center's networking infrastructure, ensuring reliability and performance
• Implement and enforce security measures to protect the data center infrastructure
• Participate in audits to validate compliance with security and operational guidelines
• Active Directory support and administration
• DHCP and DNS administration and troubleshooting of related issues
• Responsible for server administration tasks including: User accounts and files sharing permission maintenance, group policy and Hyper V administration
• Managing and monitoring of endpoint security using ESET Management console
• Worked extensively on Freshdesk tool for ticket management and asset management
• Ensuring security of the physical and virtual components of Information technology such as security of the server rooms and installing virus protections and firewalls
Petrofac is a leading international service provider to the oil and gas production and processing industry. As a System Administrator I was responsible for providing effective IT assistance for the Upper Zakum Artificial Island project in Abu Dhabi.
• Real time ticket entry by utilizing, monitoring, and managing ServiceNow ticketing System.
• Coordination with the ADNOC IT team for setting up the IT infrastructure for the project management team.
• Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system.
• Proactively and efficiently administer computers using SCCM.
• Supported Active Directory users and computers including enabling accounts, resetting passwords and troubleshoot share folders permission issues.
• Managed assets inventory and deployed desktop images to end users.
• Perform patch management via SCCM and ensure windows computers have the latest patches
• Experience with scripting, PowerShell and VBScript.
• Undertook small to medium-sized IT projects as instructed by the IT Manager.
• Coordination with procurement team for the purchasing of software, hardware etc. according to the project needs.
• Installation and managing of file and print servers.
• Configuring of cisco switches and routers.
• Managing Alcatel PABX telephony system.
Pinnacle is an IT Solution Provide in UAE since 1995. I worked as IT Coordinator and IT Support Engineer for client companies.
• Coordination between technical team and customers requesting support.
• Logging complaints from customers and assigning suitable engineers.
• Identifying possible upgrades in the IT infrastructure of the client companies and generating sales leads for the sales team.
• Managing and troubleshooting of active directory, exchange, file Servers and Print Servers.
• Managing and troubleshooting of Mdeamon mail servers.
• Managing and troubleshooting of Symantec backup systems.
• Configuring RAID and installing OS in servers.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Troubleshooting & maintaining Server and Desktop Hardware peripherals.
• Worked as onsite support engineer for Petrofac, Sharjah.
• Worked as Onsite Support Engineer in Demag Cranes and Components, JAFZA.
• Working as onsite support engineer for Continental Financial Group.