Senior Customer Service Officer
UNB
Total years of experience :17 years, 3 Months
Manage sales and customer service functions with SME of the retail distribution unit and branches
Source and process all complete error free Account opening personal and commercial / Personal Finance / credit Card and car Murabaha Applications and Home Mortgage Finance and commercial SME and POS -Expat Finance to the relative departments.
Provide specialist information, guidance and advice to the customer through the delivery of customer service and to achieve customer delight.
Carry out all branch administrative tasks, ensuring all activities customer service with accuracy with in timescales, whilst providing excellent customer service with appropriate process and procedures.
for handling all retail customers of the branch. And SME.
•Handel all business includes Auto finance, Personal finance Islamic credit cards, Islamic accounts, etc. National personal finance for local,
•Given responsibility to handle Al Dana Customer (High Net worth Customers) to expand
The both asset and liability portfolio.
for handling all retail customers of the branch.
•Targeted business includes Auto loan, Mortgage loans, UAE Personal loan + Expatriate loan
Credit Cards, Retail Accounts, etc.
•Given responsibility to handle Al Dana Customer (High Net worth Induvial Customers) to expand
The both asset and liability portfolio.
•Carry out all branch administrative tasks, ensuring all activities customer service with accuracy with in timescales, whilst providing excellent customer service with appropriate process and
Procedures.
•Manage day to day branch operation activities varies from handling customer requests to issue locker facilities.
Personal loan + Expatriate loan
•Islamic credit card-and convention credit card
•Comply with the staff code of conduct at all times to ensure a positive image of the bank is presented with both to internal and external customers.
•Is responsible for having all the revenue management processes in place in branch
Implements the branch manger strategy on daily basis
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