شاكر السبكي, Senior Customer Service Officer

شاكر السبكي

Senior Customer Service Officer

UNB

البلد
الإمارات العربية المتحدة - الفجيرة
التعليم
بكالوريوس, Accounting And Business Sciences
الخبرات
17 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 3 أشهر

Senior Customer Service Officer في UNB
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ فبراير 2018

Manage sales and customer service functions with SME of the retail distribution unit and branches
Source and process all complete error free Account opening personal and commercial / Personal Finance / credit Card and car Murabaha Applications and Home Mortgage Finance and commercial SME and POS -Expat Finance to the relative departments.
Provide specialist information, guidance and advice to the customer through the delivery of customer service and to achieve customer delight.
Carry out all branch administrative tasks, ensuring all activities customer service with accuracy with in timescales, whilst providing excellent customer service with appropriate process and procedures.

Customer Service Officer في Dubai Islamic Bank Fujairah
  • يوليو 2016 إلى يناير 2018

for handling all retail customers of the branch. And SME.
•Handel all business includes Auto finance, Personal finance Islamic credit cards, Islamic accounts, etc. National personal finance for local,
•Given responsibility to handle Al Dana Customer (High Net worth Customers) to expand
The both asset and liability portfolio.

Customer Service Officer في Commercial Bank of Dubai
  • الإمارات العربية المتحدة
  • أكتوبر 2013 إلى مايو 2016

for handling all retail customers of the branch.
•Targeted business includes Auto loan, Mortgage loans, UAE Personal loan + Expatriate loan
Credit Cards, Retail Accounts, etc.
•Given responsibility to handle Al Dana Customer (High Net worth Induvial Customers) to expand
The both asset and liability portfolio.
•Carry out all branch administrative tasks, ensuring all activities customer service with accuracy with in timescales, whilst providing excellent customer service with appropriate process and
Procedures.
•Manage day to day branch operation activities varies from handling customer requests to issue locker facilities.

Relationship Officer في United Arab Bank
  • الإمارات العربية المتحدة
  • ديسمبر 2010 إلى أكتوبر 2013

Personal loan + Expatriate loan
•Islamic credit card-and convention credit card
•Comply with the staff code of conduct at all times to ensure a positive image of the bank is presented with both to internal and external customers.
•Is responsible for having all the revenue management processes in place in branch
Implements the branch manger strategy on daily basis

في Emirates NBD Fujairah
  • فبراير 2007 إلى نوفمبر 2010

الخلفية التعليمية

بكالوريوس, Accounting And Business Sciences
  • في Tanta University
  • يونيو 2000
بكالوريوس, Finance & Marketing
  • في Faculty of Commerce Tanta University
  • مايو 2000

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Specialties & Skills

ADMINISTRATION
CUSTOMER SERVICE
DELIVERY
IMAGING
PROCESS ENGINEERING
FINANCE

اللغات

العربية
متمرّس
الانجليزية
متمرّس

الهوايات

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