Customer Service Officer. Consumer banking
بنك دبي التجاري
Total years of experience :18 years, 6 Months
Job description
•Responsible for handling all retail customers of the branch.
•Targeted business includes mortgage loans, UAE Personal loan + Expatriate loan
credit cards, retail accounts, etc.
•Given responsibility to handle Al Dana Customer (High Net worth Indivual Customers) to expand
The both asset and liability portfolio.
•Carry out all branch administrative tasks, ensuring all activities customer service with accuracy with in timescales, whilst providing excellent customer service with appropriate process and
Procedures.
•Manage day to branch operation activities varies from handling customer requests to issue locker facilities.
1- opening account
2- Murabaha financing
3- Tawarruq financing
4- Islamic credit cared
5- Home Finance
6-Banking services for small enterprises &medium
Follow up for submission and re submission of the Loans
B- Emirates NBD FUJ BRANCH (From 02/2007 - TO-11-2010
Designation: Sales Supervisor (Auto Loan)
Job Description:
1 - Responsible about financing vehicles and
Dealing with all authorized & none authorized
Dealers
2 - Responsible about cross selling (CC & Auto
Insurance & FD)
• Handling the team members of the personal loans and auto loans.
• Co-ordination with head office and follow up for submission and re submission of the loan documents.
• Business development and marketing for retail banking product
Faculty Of Commerce, Tatnta University, Egypt May 2000. Computer Skills: Operating Systems:( Windows 95,98&Win xp). MS Word, MS Excel& MS PowerPoint. Languages Known: Arabic: Mother Tongue English: very Good (read & wri