Project and Business Analyst
Nayifat Finance Company
مجموع سنوات الخبرة :17 years, 10 أشهر
Managing Credit cards operations Projects
Master card daily reconciliation and settlement.
Visa Issuer GBP daily reconciliation and settlement.
Visa acquirer daily reconciliation and settlement.
Rejected and returned transaction of acquiring business.
Handle critical situation, merchant not defined.
Reconciliation of outgoing file GW11, GW21 and Gw17 with FD reports.
Perform POS 336 and 339 reconciliation.
Cirrus MasterCard Issuer ATM process for Credit operation.
Visa Issuer daily reconciliation.
Manual cash advance reconciliation.
Daily MasterCard Issuer reconciliation.
General ledger proof production.
Management of Core banking system (Finacle Accounts).
Process of internal transactions through gateways with coordination of Data centre.
Resolve customer credit cards complain regarding Cash Advance through Internet and mobile.
Resolve customer credit cards complain regarding Utility bill payments through Internet and mobile.
Manage and reconcile internal merchant accounts of credit cards transaction.
Maintains confidentiality of banks records and customer information.
General Ledger maintenance for GBP and SAR transactions.
Maintenance of Gw11 suspense account.
Process VAT transactions of credit card holders for Saudi Government.
• Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
• Installed software, modified and repaired hardware and resolved technical issues.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
IT supports, Database System maintenance, IT services such as Windows, Office, Internet, LAN, PCs, Printers.
Teacher: Grade 9, 10 (IGCSE, Cambridge), Grade 11, 12(Edexcel)
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Followed up with clients to ensure optimal customer satisfaction.
• Answered incoming calls from residential and small business customers.
• Remained up-to-date on the latest technologies and solutions applicable to company products.
1. Maintaining a Client Server Network
2. Manage 16 Teams where each Contain 1 Asst. Engineer and 16-20 operators.
3. Maintenance and Troubleshoot about 150-180 Laptops (Workstations).
4. Look After a Large Database System.
5. Estimate the resourses.
6.Salary Management of the operators.
1. Troubleshoot and maintenance of ICT client's systems.
2. Identify the server related problems.
projects Management
CGPA 3.52 out of 4 Major Subjects: Computer networks, Database Management Systems, System Architecture, Algorithm and Data Structure, C/C++/ Java Programming, Software Engineering. University Second Grade Scholarship Army Development Organization Scholarship