Administrative Supervisor
Advanced Exhibitions
Total years of experience :8 years, 9 Months
Liaise with clients, event organizers, suppliers and production team etc..
• Responsible for timely, accurate quotations to customers, processing inquires through
visits, email, and telecommunication.
• Gathering and processing relevant information and documents for smooth running of
the projects.
• Monitoring outstanding and credit with clients within agreed terms.
• Develop and maintain timelines and schedules for each project.
• Ensure all the procedures and requirements meet the stated regulations.
• Ensuring quality of all deliverables.
• Preparing and maintaining Project records.
• Provide project teams &
• Raising tickets against server alerts as per SLA.
• Troubleshooting issues based on process management policy.
• Attempting fix using Log Me In, Vsphere, HyperV, RDP and Light On Management sessions.
• Interacting with partner clients telephonically and providing them with updates.
• Creating and updating user account details on Microsoft office 365.
• Effectively apply expertise in technology solutions to provide comprehensive Helpdesk Support.
• Raising incident and request tickets on helpdesk portal.
• Creates incident related performance analysis and reporting for review by IT project manager.
• Performing SLA breach analysis and ensuring escalations are forwarded to proper channels.
• Strategically install and upgrade network computer applications, upgrade and perform critical backups.
• Instrumental in enhancing system deployment support through thorough research, evaluation, identification and patching of new holes.
• Coordinating with various teams and remotely reaching resolutions.
• Raise, assign and prioritize tickets till resolutions are met.
• Provide support in a Citrix VM based environment on Wyse Thin Clients.
• Monitoring user Citrix profile usage and terminating hampering tasks for flawless user operations.
• Testing applications Citrix virtual sessions before role out.
• Provide support for McAfee Safe boot Encryption.
• Deploy, install and maintain Symantec Endpoint Protection on client systems.
• Effectively use various administrative tools to apply various quick fixes.
• Installing/Troubleshooting CTS (Cheque Truncation System) application of different vendors like ECCS, Vsoft Corp., Techprocess, ADCTS.
• Creating user accounts in Active Directory.
• Adding devices to respective OUs.
• Creating, modifying and deleting mailbox using Exchange Management Console.
• Troubleshoot Outlook2010 and Outlook Web Application issues.
• EMC Avamar backup/restore administration and client deployment.
• Creating and troubleshooting VPN access on Fortigate console.
• Basic installation and setup knowledge of both DVR and NVR with either IP based or coaxial based camera.
• Setting up Polycom Video conference.
whose role involved conducting market
survey on behalf of the banking industry.
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