شاكر محمد, MANAGER - IT Infrastructure and Operations

شاكر محمد

MANAGER - IT Infrastructure and Operations

KPMG

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, Electronics And Communication Engineering
الخبرات
12 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 11 أشهر

MANAGER - IT Infrastructure and Operations في KPMG
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ يناير 2019

KPMG member firms operate in 147 countries, collectively employing more than 219, 000 people, serving the needs of business,
governments, public-sector agencies, not-for-profits and through member firms' audit and assurance practices, the capital markets.
Website: https://home.kpmg/ae/en/home.html
• Spearheaded all projects through aggressive project governance processes; developed relationships with business stakeholders
and leadership teams across geographies and departments; presented changes, issues, risks and contingency plans.
• Lead the team to achieve ISO27001 certification. Maintain all the security controls to comply with ISO 27001 requirements and
KPMG Global ITS security policies, processes and procedures.
• Preparing IT Capex and Opex budgets and monitoring their efficient utilization.
• Plan and manage business continuity and disaster recovery planning ensuring system security and data confidentiality.
• Managed internal and external resources to deliver enterprise projects while reducing business risks, achieving compliances,
automating processes & transactions, and deploying the mobility solutions.
• Planning and Executing the consolidation of KPMG offices in 5 locations to form One Central Office.
• Governance of risk assessment and timely execution of residual risks.
• Evangelized information security best practices through corporate information security training & awareness programs.

SENIOR CUSTOMER SUPPORT ENGINEER في SEVEN SEASCOMPUTERS LLC
  • الإمارات العربية المتحدة
  • يوليو 2011 إلى ديسمبر 2019

Seven Seas is a premier ISO 9001:2000 certified end- to- end ICT solutions provider. Seven Seas delivers technology solu-
tions and services in business software, data networking, business continuity and data center, enterprise and high availa-
bility, voice solutions, information security, intelligent building management systems (IBMS), smart homes, value added
IT services, corporate procurement and consulting.
Website: www.sscomp.ae
• Propose, Install and configure Infrastructure projects covering IT and communications.
• Serve as the only point of contact to customer from the day the project is assigned to the day of sign off.
• Provide high- level technical support/leadership to the clients and business users in support of complex projects.
• Service delivery planning sessions with key contacts and stakeholders
• Ensuring IT Best practices is adopted, reviewed regularly
• Driving service improvement plans for the Service team.
• Prepare and maintain system documentation, procedures and operational standards for various implementations.
• Maintain client focus and take ownership of problems until resolved.
Key Projects:
PRESIDENTIAL FLIGHT - SCCM and SCOM Implementation
SCCM and SCOM Implementation, configuration and automation.
FEDERAL CUSTOMS - Exchange Migration
Exchange migration from

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Electronics And Communication Engineering
  • في VTU
  • فبراير 2021

courses: MCP, MCSA, MCSE HP: Master ASE Veeam Certified VMSP, VMTSP, VMCE v9 Certified Citrix Administrator ITIL V4 PRINCE 2 Foundation & Practitioner CERTIFICATIONS

بكالوريوس,
  • في Visvesvaraya Technological University
  • يوليو 2010

in Electron- ics,

الثانوية العامة أو ما يعادلها,
  • في Indian School
  • مارس 2006

,

Specialties & Skills

Project Management
Customer Relations
Disaster Recovery
Microsoft Servers
MICROSOFT EXCHANGE
MIGRATION
ADVERTISING
UPGRADES
AUTOMATION
CONSULTING
CUSTOMER RELATIONS

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
العربية
مبتدئ