IT Assistance Manager
Compass Insurance Brokers
Total years of experience :13 years, 9 Months
Consumer Offering the 24/7 technical support through click-to-chat, phone, Remote support agent
device take-over, Setup, Fix, Diagnostic, Self-Help and Tutorials, Monitoring and proactive maintenance,
Recommendations and notifications, Primary Devices supported: windows, Set up, configuration and
support for any IP connected devices, Single customer dashboard and dedicated webpage to view
connected devices, manage the account and receive notifications and alerts, Highly recommended to bundle
this consumer offering with Online Security .
Roles and Responsibilities:
Primary objective is to resolve all customer and client issues during the first contact by leveraging all
available tools and resources and to ensure customer satisfaction for the service rendered. Responsibility is
to Interface with customers to troubleshoot and resolve their issues Ensure customer satisfaction for all
services rendered understand the problem and classify based on the type and severity Troubleshoot and
resolve if it is within thescope.
Title : Secured Transmission over a Wireless Network using joint channel
Cryptography
Platform : Windows Xp
Software :C#.Net
Description:
A modernistic method which combines cryptography and error correction together.To promote the
methods for data security as a tool for the detection and correction of transmission errors.Joint channel
coding and cryptography is an extension of soft input Decryption with feedback, which is used for enhanced
of channel decoding of secured message.
Roles and Responsibilities:
Implementation and Testing of the Tool.
Design Implementation
Training Experience
Undergone 12 months of training on Hardware and Networking.
Managing All the Internal Ongoing IT Projects.
Creating service and Process flow for the projects.
Developing the corporate websites using wordpress.
E-marketing of the organization.
Generating revenue with IT Technology (Ecommerce).
Allocating Daily task for my Team.
Maintaining complete IT solutions for whole organization with three different locations.
Controlling, monitoring, backing up and Supporting for all IT related Issues.
Securing Data’s.
Website Content Management.
Managing databases for different applications.
Maintaining the Automated Attendance System.
Experience on activity related to field supported on Associates through Remote.
Primary objective is to resolve all customer and client issues during the first contact by leveraging all
available tools and resources and to ensure customer satisfaction for the service rendered. Responsibility is
to Interface with customers to troubleshoot and resolve their issues Ensure customer satisfaction for all
services rendered understand the problem and classify based on the type and severity Troubleshoot and
resolve if it is within the scope of support if not escalate to Third level and Documenting the problem in the
designated tool.Malware Removal and Researching with Core level of Operating System.
Title : AppCore
Client : AppCore
courses: Certifications Certified in Hardware and Networking(Quality Engineering Training) Completed Training in CCNA. ITIL® Foundation Certificate in IT Service Management Microsoft Technology Associate: Windows Server Administration
courses: Certifications Certified in Hardware and Networking(Quality Engineering Training) Completed Training in CCNA. ITIL® Foundation Certificate in IT Service Management Microsoft Technology Associate: Windows Server Administration