Sales Representative
Thrifty Car Rental
مجموع سنوات الخبرة :9 years, 9 أشهر
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures.
• Qualify and process customer rentals with accuracy and attention to detail.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Resolve customer issues and concerns professionally using effective customer service techniques.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
• Proactively manage and maintain key relationship with customers to leverage business achievement.
• Analysis of financial status of client and providing them investment advices, document check including KYC, FATCA and product requirements.
• Manage and schedule client meetings on a daily basis for achieving organizations objectives.
• Initial scrutiny and quality check of new business applications.
• Ensure timely communication of issues/ discrepancies in documentation to department heads.
• Ensure each application logged is followed up till conversion; liaise with third party providers for issuance of policies.
• Implement strategies for supporting the line managers for organizations profitability.
• Conducting market research for competitor analysis and lead generation.
• Preparing and maintaining Management Information System (MIS) reports.
My educational background is in Business Administration and I have experience in client handling roles. I am really pleased to work in team work and also have good health to deal with any task for optimal result.