IT Incharge (Technical Support)
Lulu International
Total years of experience :16 years, 6 Months
Giving all kind of technical and user level support for employees. Giving proper training and instructions for users. Resolve problems related to hardware, network and applications . Asset management and reporting. POS, Desktop and Laptop installation and maintenance. Installation and maintenance of all kind of peripheral devices such as printers, scanners, modem, fax machine etc. Timely upgradation of windows and other applications patches. Giving Support and proper instructions to subordinates for solving issues on time.
IT Support, system administration, hardware&software trouble shooting, training
and support, network administration, data entry.
Outlook configuration and maintenance.
Server maintenance-back up and restoring, upgrading hardware and software .
Anti virus installation and up gradation.
Network cabling(structured), trunking.
Software installation and maintenance.
PC assembling and installation of windows, programs and software's.
LAN/WAN, Modem, Router, WiFi configuration and troubleshooting etc.
Printer, scanner, copier, fax machines installation and maintenance.
PC assembling and installation
maintenance.
software installation and trouble shooting.
making backup and restoring data.
outlook configuration and management.
installation and maintenance of different of software's and programs.
LAN/WAN installation, network cabling, configuring routers, modem, WiFi and Server.
installing and maintaining server, SQ L server, operating system MS office packages etc.
installation and maintenance of printers, scanner, copier, fax machines etc.
Customer care and sales management.Making good inter personnel relationship between customer and the company.
Office Administration, giving training to hardware and networking students.Teaching MS-office and other programs.Hardware and software installation and maintenance.windows installation and trouble shooting.Network configuration.PC assembling and installation.
File management, document controlling and other clerical work.
counseling and guidance etc.
Computer hardware and software troubleshooting and maintenance.
PC assembling and installation.installing and configuring a wide variety of operating systems, programs and software's.network cabling and troubleshooting.
Desktop, laptop, printer, scanner, fax machines installation and maintenance.
Customer care and sales assistance.
CISCO Certified Network Administrator. Cisco Routing and switching.IP addressing and sub-netting. Switch and router configuration.
Microsoft certified system administrator. Passed with A grade. Windows Server configuration.DHCP,DNS,Active Directory installation and configuration.
Post Graduate Diploma in Computer Hardware and Networking. IT Hardware,Network and Software; installation,maintenance,troubleshooting and technical support.
Bachelors Degree in BA Economics.
Microsoft office packages,Ms-word,Excel,Power point,MS-Outlook etc.
