Administrator
Matrix
Total years of experience :7 years, 10 Months
solicitors - Derby, Derbyshire
Key responsibilities
Welcomed guests and clients in upbeat and friendly manner.
Supervise the delivery of business support for managers and frontline staff.
Direct and enhance daily administrative operations relating to appointment bookings,
cancellations, confirmations and enquires.
Respond to clients telephone calls while ensuring the provision of an excellent service.
Process and maintain letters, clients correspondence and clients records and cases.
Utilise microsoft excel and internal company systems to reconcile deposits and monthly
accounts, to process invoices and receipts and to compile precise and comprehensive payment
records.
Govern the distribution of mail and email correspondence and the provision of cases and relevant
information to the solicitors.
Undertake general administrative duties pertaining to file retrieval, message receipt and the
utilisation of the fax machine and email. Also I
Provide affective supervision to new staff to ensure all aspects of office administration are
carried out effectively against demanding resource and time constraints.
Key responsibilities
Strengthened tractability and developed organisation systems for records, reports and agendas.
Responded to telephone inquiries from clients, vendors and members of public.
Facilitated day-to-day operations, including staff recruitment, public relations and business
development.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer
account-related questions.
Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
Promoted welcoming environment while managing receptionist area and fielding requests for
information.