Shift Manager
Starbucks coffee
Total years of experience :7 years, 8 Months
Leads the day to day activities of barista team coordinates breaks for partners and keeps management informed of area activities and significant problems.
Completes opening and closing procedures, checklists in accordance with policies and procedure.
Coordinates with management for on the job training of new partner.
Operates cash register and follows cash handling policies and procedures, maintains proper security of cash at all times.
Implements product rotation based on product code dates using FIFO method, orders product and participates in physical inventory count as required.
Consistent in the ordering and adjustment of food and supply orders utilizing the IMS repeatable routine.
Coaches others and leads by example in regards to the preparation of cold and hot beverages using the reputable beverage routine
Monitors compliance with safety guidelines, builds awareness about safety and reports any safety concerns to management
Practices excellent food safety and sanitation practices in accordance to all QASA and Health Dept. rules and regulations.
Resolves customer complaints with customer satisfaction in mind always with a smile and in a friendly, respectful manner
Assistant Store Manager
Responsible for managing a store in the absence of a manager or in assistance thereof.
Oversee store operations including merchandizing and inventory.
Monitor sales benchmarks.
Planned and provided oversight to the completion of yearend inventory.
Following loss prevention, risk control, and quality assurance procedures.
Reviewing records and reports to determine compliance with company operational expectations.
Managing, scheduling, and staffing with store manager.
Establishing, managing and regularly reviewing the store grading systems to ensure optimum stock levels.
Overseeing stock control and receiving orders.
Using IT databases to record sales figures, for data analysis and forward planning.
Steward Supervisor
Perform special cleaning projects as assigned.
Ensure proper set-up, breakdown and maintenance of all banquet functions.
Maintain proper administrative records on associates i.e. Attendance log, coaching and counseling sessions, disciplinary forms, etc.
Ensure that floors are swept and mopped. Keep floors clean and dry, spills are picked up immediately using wet floor signs, dry rags, and dry mops.
Clean walls, tables, racks, sinks, floor mats and disposal area. Polish stainless steel.
Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by the Executive Chef or Chef of their respective area of responsibility.
Maintain organization and ensure proper storage and cleaning of all rolling stock and racks, silver, presoaking and operation of dish machine.
Ensure all trash is emptied at end of shifts; containers washed out and returned to kitchens.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary.
Responsible for upkeep of various appropriate records of materials received.
Received deliveries of new equipment and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion.
Issued supplies as per the demand of the clients and maintained records of payments.
Maintained the budget of all the expenditures incurred and presented same to store managers.
Reported to store manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly.
Monitored the functioning of store equipment and reported problems and failures to the supervisor.