IT Engineer
INDEX INFORMATION TECHNOLOGY SERVICES
Total des années d'expérience :7 years, 7 Mois
• Testing, Configuring and Installing Networks, Systems, Softwares, Printers and Scanners.
• Managing all the IT Assets under the organization and conducting internal audits periodically.
• Providing time to time supports as per the support system and ensuring client satisfaction.
• Attended ADHICS, AMEN, MALAFFI Training programs to ensure the compliance of Medical Entity.
• Enrolled two Medical centers as per ADHICS standard, and achieved 90% Score.
• Configuring and managing fortinet firewall and VPN Clients.
• Providing Support for CCTV, Access Control and Biometric Devices.
• Conducting Security awareness training for all staffs.
• Monitoring existing network and ensuring all connections are active and secure.
• Experienced in configuring of Router, Switches, Telephones and Printers.
• Performing Periodic data backup to secure storage devices.
• Monitoring the network usage and providing the usage report to management.
• Cordinating with Telecom operators for Plan Upgradation, Migration etc
• Analyzed software hardware and network systems for various transmission systems.
• Configured and installed routers switches and wireless controllers
• Installed and configured computer hardware, software, systems, networks, printers and scanners
• Monitored and maintained computer systems and networks
• Overseeing security of all systems, and installed antivirus protection.
• Day to day admin and monitoring of network.
• Provided base level IT Support to non-technical professional within the business
• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex
problems
• Expert in troubleshooting the LAN, WAN port allocations and ping networking
• Also dealing with purchase related to IT hardware like PABX, Desktops, Data Structure equipments, Security System
etc..,
• Have good knowledge and database for procurement related to IT and Office Maintenance
• Installing, modifying and repairing of hardware and resolving technical issues
• Resolving customer complaints and concerns with strong verbal and negotiation skills
• Demonstrating professionalism and courtesy with customers at all time
• Providing thorough support and problem resolution for customers
• Researching and identifying solutions to software and hardware issues
• Installing and managing windows server 2008, 2012
• Managing and maintaining Active Directory, File servers, and Print servers
• Follow up with clients to ensure their IT Systems are fully functional after troubleshooting
• Ask customers targeted questions to quickly understand the root of the problem.
• Identify coordinate and participate in client relationship-building activities and meetings.
• Answer customer questions regarding products prices and availability.