Corporate Travel Consultant
Globelink Travel LLc
Total years of experience :13 years, 8 Months
Planning out the travel itineraries. Provide best available travel quotes that ensure most cost effective route is booked.
Manage emails on priority basis with a quick action.
Provide service to clients by timely issuance of tickets upon confirmation.
Expertly use the appropriate travel tools and system to complete clients requests
Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the client.
Inform clients of travel dates, times, connections, hotel bookings during flight connections, baggage limits, medical & visa requirements and assist in preparing required documents.
Responds to requests accurately and completely
Queue the travel booking to International SOS.
Inform client during flight cancellation and schedule changes. Provide them with alternate flight options on same routing. Yield
Provides the clients with the required industry information such as low fares, fare rules and penalties
Liaise with suppliers like airline, visa agent, hotel supplier and ensure to complete the task to deadlines
Creates good rapport with the client
Actively supports other team members within and across teams
Adhere to all administrative policies and procedures relating to ticketing, issuing voucher, invoicing and updating the information on the internal tools and accounting system.
Maintain an up-to-date database of all regular customers pertaining to their bookings, frequent traveler numbers, meal / seat preferences etc. to offer them personalized service.
Prepare Account statement by updating LPO details and ensure that all costs are correct and coordinate with Finance team to submit the statement on timely basiss.Prepare Travel Reports as and when required on excel spreadsheets.
Receive and process client feedback on the level & quality of service offered by GLT and scope for improvement, if any
Adheres to company policies and procedures to maintain quality control.
Main responsibilities are making airline /hotel reservation, Issuing Tickets using Galileo GDS and solving all travel related queries for our international guests who are coming for the horse race.
Responsible for making domestic and international travel arrangements for our internal staffs.
Respond to guest’s travel requests received via all means of business contact (in person, phone, e-mail or fax) for reservations (air, hotel, rental car) in an efficient, courteous and timely manner.
Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports
.Arranging UAE visas, Hotels & offering sightseeing packages for our guest’s
Key role in reviewing and analyzing the contracts & special offers send from various Hotels (almost 250 Hotels) located in Dubai
Analyze the period of Contracts or Special offers, Room rates during different seasons of the Contractual period, Exhibition periods, Cancellation Policies and other terms & conditions
Carefully upload the rates by adding respective markup for each market (markets like German, UK, Spain, France, Italy, Denmark, Austria, Pakistan) in the system, "Gowellgo" which is a travel operation management system
Accountable for uploading all the special offers of each hotels on daily basis
Maintain an excel tariff sheet for each hotel and update the contractual rates, daily receiving special offers, amendments and send to Tour Operators/Travel Agents of different market on daily basis
Formulate all the amendments in existing contracts in the system, room availability updations, stop sales, free sales, offer or promotion withdrawals as per the emails receiving from Hotels
Liaise with Head of Contracting and gather all pertinent information
• Involved in Company Strategic Planning, Tour Scheduling and Implementation
• Provided recommendations on tour packages being planned by the company.
• Involved in Tour Costing and Pricing
• Prepared Travel Itineraries for the scheduled group tours
• Involved in Advertisement planning
• Accurately communicated the tour schedules, tour costs and tour itineraries with the Sales
team.
• Managed Hotel reservations and Hotel contracting at each destinations
• Arranged tentative bookings and subsequent confirmation of Hotel rooms.
• Coordinated with various Airlines and bargains with them to get the most affordable group
rates
• Made initial flight seat holdings with the bargained fares for group tours
• Made payment and passenger naming list in time to the airlines
• Confirmed Coach bookings for group tours and FIT’s and managed transport contracts
• Monitored subordinates on issuing flight tickets, generating hotel and transport vouchers for
FIT’s and communication with customers.
• Prepared daily MIS and sales report
• Organised all documents for travel
• Ensured that the travel goes smoothly by making all necessary preparations
• Handled payments to vendors in association with the Accounts department.
• Dealt with unforeseen situations like flight delay, flight cancellations etc.
• Provided training to new employees of the department
• Issued Flight tickets for group booking and FIT’s
• Hold flight tickets for groups and handled payments and naming list of passengers
• Maintained record of flight ticket issuance and cancellations and coordinated with accounts department
• Reserved Transport for each bookings
• Managed Transport and Hotel contracts
• Tentatively hold rooms in hotel and subsequently confirmed the bookings
• Reserved hotel bookings for FIT’s according to their preference
• Arranged to sent tour intimation letter to customers to confirm the tour
• Arranged for payment collection from customers
• Acted as liaison with Airport duty executive on day to day operations of the Airport activities
• Keeps track of the customers while on travel and provides assistance as the need arises
• Arranged to sent Thanks letter to customers just after completing their tour
• Collected Customer feedback form and submitted to management the Feedback Report of each tour
• Participated in regular enrichment sessions organized by the Company.
• Attended the basic training program provided by the Company.
• Attended to client’s queries made both on the phone and via the Internet.
• Planned travel itineraries, scheduled travel plans and maintained good relationship with customers
• Scheduled travel plans for customers, confirmed its bookings and issued appropriate tickets
• Managed all travel bookings such as airlines, railways and ground transportation
• Ensured that customers have an enjoyable experience during the tour
• Collected accurate customer feedback after the tour and make recommendations and suggestion
• Prepared daily sales report and call reports
• Coordinated with each branch offices to enhance sales
• Participated in regular enrichment sessions organized by the Company
Masters in Tourism Management: Indira Gandhi National Open University, 2010-2013 Project: Prospects of Developing Wedding Tourism in Kerala
Bachelor of Tourism Studies: Mahatma Gandhi University, 2006-2009(University Rank Holder)
