Shams Aldhwayan, Head Assistant

Shams Aldhwayan

Head Assistant

Arab National Bank

Location
Saudi Arabia - Riyadh
Education
Master's degree, Public Administration
Experience
2 years, 8 Months

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Work Experience

Total years of experience :2 years, 8 Months

Head Assistant at Arab National Bank
  • Saudi Arabia - Riyadh
  • September 2006 to April 2009

Major Responsibilities:
• Senior Customer Services.
• Management Science.
• Preparation of periodic reports for the meetings.
• Management performance evaluation to achieve the goals.
• Organize administrative and secretarial work.

Education

Master's degree, Public Administration
  • at Gannon University
  • December 2015

Gannon University’s Master of Public Administration Program gave me the tools I need that let me able to effectively solve problems and capture opportunities as a public administration professional. The mission of the MPA Program is to provide us with the vision, values and leadership skills required for successful professional and rewarding personal lives.

Bachelor's degree, Public Administration
  • at Gannon University
  • July 2005

The programs are geared to prepare qualified specialists in the leadership of public organizations in accordance with the highest global academic and applied levels. A parallel program for a Master's degree in Public Administration and Management of Health and Hospitals was also started. The program offers evening courses in order to allow employees and workers in the public and private sectors to join it. In 1429 H (2008), the Department started a doctoral program in Public Administration for the purpose of contributing to the upgrading of scientific research in the field of management and solving administrative problems faced by non-governmental organizations and the public. The undergraduate programs in Public Administration have been discontinued after the restructuring of the College and the introduction of other departments such as the Department of Management in order to achieve the goal of this program. These departments include a selection of Public Administration faculty who are graduates of the finest universities in the world and have leading contributions in research. Many of them obtained professorship in public administration. It should be noted that these programs are introduced in the Department of girls.

Specialties & Skills

Customer Service Management
Sales Skills Training
Customer Interaction Management
Customer Relationship Management
Performance Assessment
Strong leadership and communication skills
Intensive learning in Administration.
Computer and Internet proficient.
Proficient skills in communication, scheduling, training, and administration.
Extensive experience in banking.
Leadership

Languages

English
Expert
Arabic
Native Speaker

Memberships

Saudi Student Club - Erie, PA
  • Volunteer
  • May 2014

Training and Certifications

Computer Applications (Training)
Training Institute:
New Horizons Computer Learning Centers
Date Attended:
January 2003
Selling Skills (Training)
Training Institute:
Arab National Bank
Date Attended:
January 2007
Market Conduct Regulation (MCR) (Training)
Training Institute:
Human Resources Development Fund - KSA | صندوق تنمية الموارد البشرية - السعودية
Date Attended:
January 2008
Detecting Forgery Methods in Banking (Training)
Training Institute:
The Institute of Legal Finance & Managment - ILFM
Date Attended:
January 2007
Principles of Shariah-Compliant Banking (Training)
Training Institute:
The Institute of Legal Finance & Managment - ILFM
Date Attended:
January 2007
Women's Self Development Program (Training)
Training Institute:
British Council
Date Attended:
January 2008
Course in TESOL (English training program) (Training)
Training Institute:
Direct English
Date Attended:
January 2006

Hobbies

  • Hanging out
  • Writing and Editing
  • Management training
  • Volanteering
  • Cooking