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Shams Aldhwayan, Head Assistant

Shams Aldhwayan

Head Assistant ·Arab National Bank

Saudi Arabia

Master's degree, Public Administration

Work experience

Total years of experience: 2 years, 8 months

Head Assistant

September 2006 - April 2009

Arab National Bank

Riyadh, Saudi Arabia

September 2006 - April 2009

Major Responsibilities:
• Senior Customer Services.
• Management Science.
• Preparation of periodic reports for the meetings.
• Management performance evaluation to achieve the goals.
• Organize administrative and secretarial work.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Gannon University

December 2015

December 2015

Master's degree, Public Administration

United States

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

Gannon University’s Master of Public Administration Program gave me the tools I need that let me able to effectively solve problems and capture opportunities as a public administration professional. The mission of the MPA Program is to provide us with the vision, values and leadership skills required for successful professional and rewarding personal lives.

Gannon University

July 2005

July 2005

Bachelor's degree, Public Administration

Saudi Arabia

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

The programs are geared to prepare qualified specialists in the leadership of public organizations in accordance with the highest global academic and applied levels. A parallel program for a Master's degree in Public Administration and Management of Health and Hospitals was also started. The program offers evening courses in order to allow employees and workers in the public and private sectors to join it. In 1429 H (2008), the Department started a doctoral program in Public Administration for the purpose of contributing to the upgrading of scientific research in the field of management and solving administrative problems faced by non-governmental organizations and the public. The undergraduate programs in Public Administration have been discontinued after the restructuring of the College and the introduction of other departments such as the Department of Management in order to achieve the goal of this program. These departments include a selection of Public Administration faculty who are graduates of the finest universities in the world and have leading contributions in research. Many of them obtained professorship in public administration. It should be noted that these programs are introduced in the Department of girls.

Skills

Customer Service Management

Expert

Sales Skills Training

Expert

Customer Interaction Management

Expert

Customer Relationship Management

Expert

Performance Assessment

Expert

Strong leadership and communication skills

Expert

Intensive learning in Administration.

Expert

Computer and Internet proficient.

Intermediate

Proficient skills in communication, scheduling, training, and administration.

Expert

Extensive experience in banking.

Expert

Leadership

Expert

Customer Service Management

Expert

Sales Skills Training

Expert

Customer Interaction Management

Expert

Customer Relationship Management

Expert

Performance Assessment

Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

Saudi Student Club - Erie, PA

Volunteer

May 2014

Training and Certifications

Training
Computer Applications
New Horizons Computer Learning Centers
Jan 2003
Selling Skills
Arab National Bank
Jan 2007
Market Conduct Regulation (MCR)
Human Resources Development Fund - KSA | صندوق تنمية الموارد البشرية - السعودية
Jan 2008
Detecting Forgery Methods in Banking
The Institute of Legal Finance & Managment - ILFM
Jan 2007
Principles of Shariah-Compliant Banking
The Institute of Legal Finance & Managment - ILFM
Jan 2007
Women's Self Development Program
British Council
Jan 2008
Course in TESOL (English training program)
Direct English
Jan 2006

Hobbies and interests

Hanging out
Writing and Editing
Management training
Volanteering
Cooking