Network/ System Engineer
DIMENSION DATA
Total years of experience :3 years, 3 Months
Organization DIMENSION DATA (DATACRAFT), INDIA
Duration From June 2012 to June 2013
Designation Network/System Engineer
Key Deliverables
• Providing solution and technical support for VoIP network issues.
• Manage and support Data center related issues.
• Resolve incidents based on priority using UniCenter Service Desk ticketing tool.
• Investigating, diagnosing and resolve all network problems.
• Administrating IPT users and troubleshooting IP Telephony problems consisting of more than 6000 accounts.
• Configuring Active Directory, Domain controllers, DNS, DHCP, TCP/IP etc.
• Installation of Windows client windows XP, 7 and troubleshooting.
• Ensuring network availability by performing daily, weekly and monthly health checks.
• Network support, maintenance, monitoring and reporting, document and maintain network diagrams.
• Monitor LAN/WAN network component performance, take corrective measures to improve network performance.
• Maintain, manage and configure Cisco devices (Routers, switches, ACS servers.
Organization SPARTAN IT SOLUTIONS
Duration From April 2010 to May 2012
Designation Network/ System Admin
Spartan IT Solutions is one of the fast growing companies providing software and networking solution. Here I was taken care of few clients which company was providing networking solutions.
Key Deliverables
• Responsible for network implementation & maintenance.
• Responsible for day to day monitoring & troubleshooting of networks.
• Resolve issues reported by end users using Unicenter service desk by following ITIL process.
• Troubleshooting incident related to Cisco IPT environment.
• Supported users, Identify and resolve software and hardware issues.
• Handling configuration of call signaling protocols on voice gateways H.323, MGCP and SIP
• Creating backup and recovery policy.
• Participate in the LAN/WAN network planning and design activities.
• Configuration of Cisco Catalyst switches for data and voice VLAN.
• Ensure Network, Telephony and systems are up to date as per contracted service level agreement.
• Respond to client requests for technical assistance in person or via phone.
• Maintain data center environmental and monitoring equipment.
Cisco Certifications: Cisco ID: CSC011909410
CCNP (VOICE) Cisco Certified Network Professional
CCNA (VOICE) Cisco Certified Network Associate
CCNA Cisco Certified Network Associate
Year Institution Program Percentage 2010 University of Kerala MCA 63
2006 University of Kerala Bachelor of science 73
2004 Higher Secondary Board Higher secondary 71
2002 SSLC Secondary School 79