Shanfeer kalliyath

• Responsible for achieving assigned sales targets for courier and freight forwarding (air/sea shipments) contracts, thereby contributing towards achievement of team targets
• Drive the awareness for the new services for various mail products and other local delivery contracts in the local market
• Work closely with the Head of Sales & Product Development in conducting and leading the market surveys to identify potential sales opportunities for the mail products and courier contracts, create a pipeline of customers and ensure awareness of new services
• Work closely with the Head of Sales & Product Development and the Business Development Specialist to leverage knowledge and information in an effort to close the sales’ pursuit
• Work with Account Managers to look at repeat business opportunities with key customers
• Provide price quote for services to prospective customers and communicate Q-Post policies and guidelines of operations to customers, to ensure complete transparency in all transactions
• Achieve the allocated sales targets for the year
• Represent Q-post at events / exhibitions as and when required
• Liaise with other operation teams of Q-Post while conceptualizing sales’ action plans
• Keep abreast of latest trends and developments in the market
• Be instrumental while deciding on pricing for bespoke services and other tailor-made services. Provide market insights around costing
• Work with the Business Development Specialist while developing proposals
• Prepare a regular sales’ activity report for the Operations - Marketing & Sales leadership team’s review and usage
• Ensure to adhere to all Q-Post's policies and procedures
• Perform all other duties as delegated by the Head of Sales & Product Development, or as per business requirements

 Controlling the Business unit as a team to achieve the set forecast.
 Holding meeting to develop, recommend and advice the management and clients on HSE matters.
 Perform systems studies to develop procedures, plans and work practices
 Conducting training needs analysis for Government and corporate clients.
 Providing Consultancy in Designing and creating training establishments at the client’s location in line Local and International regulations.
 Ensure employees are aware, trained & equipped to carry out their work safely and equipment is designed to operate and well maintained.
 Sourcing the correct courseware or designing bespoke courses
 Sourcing appropriately qualified Consultants to deliver specific requirements
 Ensured Consultancy & Training delivery across all sites was completed to agreed timescales & SLAs

Selling media space and E-mail Broadcasting for advertising
products/services by different organizations
 In charge of offering and educating the customer on a wide range of
products/ service and guide the customer through the purchasing
decision.
 Developing new business relations and cultivating the existing ones
 Maintaining regular communication with the client to acquire the most
recent information about their product/service to increase advertisement
selling effectiveness
 Attaining assigned sales targets and coordinating with Marketing Manager
for planning strategies for marketing, e-marketing and training
 Interacting with the production team for maintaining coordination between
the production activities and the advertisements
 Monitoring customer complaints, handling customer grievances and
resolving issues.
 Attending various social gatherings, exhibitions, trade fair for increasing
sales opportunities
 Receive and resolve customers’ complaints & recognitions

Aug’08 -Oct’09 ICICI PRUDENTIAL, Bangalore, India (Unit Manager)

ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank, a premier financial powerhouse, and Prudential plc, a leading international financial services group headquartered in the United Kingdom. ICICI Prudential is the largest private insurance company and second largest insurance in India after LIC.Individual and Group Insurance Plans are the product sold.
Roles and Responsibilities:

 Actively coordinate Staff Recruitment, Selection process, Operational Activities
 Leading, mentoring, training & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
 Deliver support to agents through coaching and act as a role model
 Conduct weekly, monthly meeting to review performance, disseminate Company information, address common problems and concerns and rally the team to achieve goals.
 Set weekly production target for team of agents.
 Identify agent’s development needs and work with Training Department to schedule appropriate technical, product and skills training.
 Accompany agents on customer visits to support and improve sales skill.
 Develop agents in line with career development / training requirements of the Company
 Coordinating with Sales manager to meet the target.