Shani P B

• Proficient in configuring, optimizing, and securing Windows systems.
• Install, configure, upgrade, maintain and support desktop systems based on customer service
requests.
• Assist in the implementation and operational support of the core mission services and
network.
• Conduct daily administration and technical support of server systems, including monitoring performance,
troubleshooting issues, and ensuring optimal operational efficiency.
• Working on Azure services and supervised cloud-based infrastructures, while ensuring seamless operation.
• Installed, configured, and maintained MS Outlook, ADSL routers, Google Workspace,
antivirus tools, backup solutions, and RAID arrays to ensure secure and reliable data
operations.
• Served as a member of the Windows Active Directory Domain Administrator Support
Team, delivering timely and efficient operational support.
• Setting up accounts for new users and repairing and replacing equipment as necessary.
• Configured and managed virtualization platforms (VMware/Hyper-V) to optimize server
utilization and resource efficiency.
• Provided AMC support and followed JMC procedures for existing clients, performing
periodic maintenance and proactive server monitoring to ensure reliability and uptime.
• Configured and sustained DHCP, DNS, VPN, and firewall rules to support secure network.
• Provided support for Microsoft 365 apps (Outlook, Teams, OneDrive), managed user
accounts and licenses via M365 Admin Center, and solved common email, sync, and
collaboration issues.
• Executed data center deployment, including server installation, network configuration,
storage setup, and security hardening to ensure high availability and scalability.
• Delivered end-user and remote desktop support using TeamViewer, AnyDesk, and RDP,
ensuring quick resolution of incidents and minimal downtime.
• Assembling, Servicing and Troubleshooting for Computer Peripherals and troubleshooting,
Configuring of Printers in client environment.
• Knowledge about standard protocols such as SMTP, FTP, SSH and TCP/IP
• Testing new technology and possibly training junior staff.
• Handled IT support requests using ticketing systems such as JIRA, Zendesk, and Zoho,
ensuring timely resolution in line with SLA requirements.
• Oversaw patch management across servers and endpoints, applying Windows Updates,
security patches, and third-party fixes to maintain compliance and system stability.
• Diagnose, troubleshoot, and upgrade workstations and servers.
• Overseeing the management of IT infrastructure, including hardware, software inventory,
and license compliance.

• Administered user accounts, managed permissions, and ensured compliance with security policies, reducing
the risk of unauthorized access.
• Oversaw and applied security patches and software updates.
• Managing disk using LVM for flexible partitioning and efficient resource allocation.
• Monitored and addressed alert on disk, load, network, HTTP etc.
• Resolved server-related issues promptly, minimizing downtime and disruptions to operations.
• Server monitoring via Zabbix, CloudWatch, and server security via IP Tables, CSF, Mod Security,
and cp Hulk.
• Debugging and correcting technical issues on mail servers.
• Worked with AWS services and managed cloud-based infrastructures, ensuring seamless
integration with Linux systems.
• Assessed server performance data to recommend hardware or software enhancements that would
support future growth.
• Resolved customer queries and problems using effective communication and providing step by step
solutions.