Shaniz Azeez

Leading IT strategy, infrastructure modernization, cybersecurity governance, ERP transformation, and cloud operations for a multinational EPC organization operating across Saudi Arabia and the GCC. Responsible for aligning technology with business growth, operational efficiency, compliance, and secure digital transformation.

Key Achievements:

• Directed Microsoft 365 tenant-to-tenant migration covering identity, Exchange, SharePoint, Teams, and Intune endpoint management, achieving approximately USD 55K in cost savings.
• Led Saudi Aramco SACS-002 / CCC cybersecurity compliance lifecycle, including governance, policy design, risk assessment, access control, and audit readiness.
• Designed and delivered SAAMS, an AI-enabled ERP platform covering HR, payroll, operations, assets, documents, project/site management, dashboards, and workflow automation.
• Improved operational efficiency by 65% and reduced IT overhead by 45% through ERP automation, process digitization, and centralized reporting.
• Architected cloud-first security controls using Microsoft 365, Azure / Entra ID, MFA, Conditional Access, Intune, endpoint compliance, and role-based access management.
• Engineered high-availability IT infrastructure including VLAN segmentation, firewall security, VPN connectivity, backup/DR, dual ISP redundancy, and secure remote access.
• Maintained 99.9% service uptime through proactive monitoring, structured IT support, ITSM practices, and infrastructure standardization.
• Led and mentored a cross-functional team of IT, software, and support professionals across infrastructure, ERP, cybersecurity, and business applications.
• Supported Actavo to Actron Global rebranding by aligning domains, Microsoft 365 tenant identity, digital platforms, and enterprise communication systems.
• Established IT as a strategic business enabler by introducing scalable systems, governance frameworks, and digital services capabilities.

Skills:
IT Management, Digital Transformation, Microsoft 365, Azure, Entra ID, Intune, Cybersecurity, ERP, AI Automation, IT Governance, Infrastructure, Cloud Security, SACS-002, Saudi Aramco CCC, Team Leadership

Driving Agile delivery and digital transformation for a bespoke enterprise ERP platform (SAAMS), enabling cross-functional alignment and scalable delivery across business-critical operations.

Key Responsibilities & Contributions
• Led Agile delivery across multiple workstreams using Scrum of Scrums, coordinating frontend, backend, database, and integration teams to ensure aligned, on-time releases.
• Owned end-to-end Agile execution, transforming delivery practices from ad-hoc development into a structured, metrics-driven Agile framework.
• Implemented sprint performance tracking (velocity, burn-down, cycle time, task ageing), significantly improving delivery predictability and stakeholder visibility.
• Acted as a key bridge between business and technology, aligning Product Owners, HR, Operations, Procurement, and Admin teams to deliver high-impact ERP modules.
• Drove the development of an AI-enabled ERP ecosystem, including automated validations, intelligent workflows, analytics dashboards, and predictive decision-support features.
• Reduced defect rates and improved release quality by introducing structured QA cycles, Git workflows, and version control standards.
• Enhanced team productivity and delivery discipline by introducing hybrid Agile governance models tailored to regional and team maturity levels.
• Mentored junior developers and team members, fostering a culture of ownership, accountability, and continuous improvement.

Tech & Methodologies
Scrum • Kanban • Agile at Scale • MERN Stack • MongoDB • Git/GitHub • Sprint Metrics • ERP Delivery • Cross-functional Leadership

Provided IT infrastructure leadership for the Ma’aden Phosphate 3 EPCM project, supporting Worley, IPMT, Fluor, and client operational environments across multi-building construction and
engineering facilities.

Key Achievements
• Installed and configured Cisco Catalyst switches, Meraki APs, network printers, and
secure VLAN segmentation.
• Implemented GSM microwave internet with enterprise + guest Wi-Fi.
• Led structured cabling & fiber deployment across multi-building EPCM site.
• Provided Tier 1-3 support for 300+ users across hardware, software, identity, and
network systems.
• Implemented Aramco CCC-compliantsecurity controlsfor endpoints and infrastructure.
• Coordinated with global IT teams to enforce security policies, patching
cycles, and compliance frameworks.
• Supervised IT readiness for new building expansions during active construction.

Provided independent consulting services in cybersecurity, ERP systems, business process automation, and IT advisory for small and mid-sized organizations. Supported clients in improving security posture, incident readiness, system reliability, and digital process efficiency.

Key Achievements:

• Delivered cybersecurity assessments, vulnerability reviews, access control improvements, and incident mitigation support.
• Assisted organizations with ransomware response planning, data protection, backup practices, and recovery readiness.
• Consulted on ERP workflows, database-backed applications, automation, reporting, and operational process improvement.
• Supported clients in aligning IT systems with business requirements, compliance expectations, and secure operating practices.
• Provided practical recommendations for infrastructure security, endpoint protection, data backup, and user access governance.

Skills:
Cybersecurity Consulting, ERP Advisory, VA/PT, Ransomware Response, Incident Mitigation, Backup & Recovery, IT Risk, Business Process Automation

Led corporate application delivery, e-learning systems, knowledge management platforms, and digital training solutions for a major Kuwait project environment. Worked closely with functional managers, client stakeholders, and technical teams to deliver integrated project systems and training platforms.

Key Achievements:

• Managed development and implementation of corporate applications including LMS, CMS, CKMS, e-learning modules, and intranet knowledge portals.
• Led application planning, requirements gathering, scheduling, resource allocation, and technical coordination across multiple workstreams.
• Developed centralized e-portal solutions for training, onboarding, document management, technical knowledge sharing, and project learning resources.
• Coordinated with functional managers and client representatives to ensure application features aligned with project and operational requirements.
• Supervised technical personnel, assigned daily tasks, tracked milestones, and ensured timely delivery of application development activities.
• Supported compliance with project, client, government, and regulatory procedures.
• Improved access to project knowledge, training content, manuals, procedures, and corporate learning resources through centralized digital platforms.
• Reviewed team performance, resolved technical issues, and supported continuous improvement of application delivery standards.

Skills:
Corporate Applications, LMS, CMS, CKMS, E-Learning, Knowledge Management, Project Management, Stakeholder Management, Application Delivery, Intranet Portal, Team Supervision

Delivered enterprise software applications, workflow automation, database-backed systems, and IT support services for regional business operations in Saudi Arabia. Worked with management and cross-functional departments to design, build, test, and support business-critical applications.

Key Achievements:

• Designed and delivered workflow applications supporting invoice tracking, timesheets, attendance, leave management, project operations, and profit/loss reporting.
• Built internal ERP-style applications serving 200+ users across employees, regional managers, and senior leadership.
• Automated manual and paper-based workflows, improving process efficiency, reporting visibility, and operational control.
• Supported IT operations for training center systems including student management, online assessments, faculty tracking, asset tracking, and attendance modules.
• Consulted with management on software requirements, system design, implementation planning, and operational improvements.
• Managed code updates, bug fixes, product implementation issues, database-backed systems, and user support.
• Worked closely with multiple departments to align application delivery with business goals and management reporting needs.
• Ensured data access, system availability, and information security controls for internal applications and IT services.

Skills:
DevOps, Enterprise Applications, Workflow Automation, ERP Modules, Database Systems, IT Support, Reporting Systems, Attendance System, Timesheet System, Training Center IT, Software Delivery

• Plan for, design, build, test, and delivered online Student Management system
• Designed and implemented major modules including:
o Attendance Management System
o Asset Management System
o Timesheet Tracking System
o Leave Tracking System.
o Trainee and Faculty Live Tracking.
o Online Examination and Assessment System
• Ensure that the company’s data and information are protected from unauthorized access
• Supervise repair and maintenance of all IT gadgets
• Organize regular seminars and trainings to teach team members new techniques and methods
• Write and forward regular reports to the management

• Integrated ERP modules to streamline operations across HR, Finance, and Operations.

Managed regional IT, CRM operations, service support, ERP evaluation, customer engagement systems, and digital campaign coordination for retail operations across Saudi Arabia. Supported business teams in improving service delivery, customer data capture, and technology adoption.

Key Achievements:

• Led regional CRM operations and supported service issue resolution across stores and business units.
• Provided training to CRM teams across KSA regions to improve process consistency, service quality, and user adoption.
• Supported evaluation and implementation planning for ERP and business application improvements.
• Developed IT strategy, project roadmap, and support structure to improve service levels and operational efficiency.
• Coordinated SMS/email campaigns, customer engagement activities, and digital communication initiatives.
• Improved store-level service efficiency by automating CRM workflows and strengthening customer data capture processes.
• Assigned technical projects to team members, tracked delivery, and ensured completion within required timelines.
• Supervised IT purchases, hardware/software maintenance, and support coordination.

Skills:
Regional IT, CRM, Retail IT, ERP Evaluation, Customer Service Systems, Digital Campaigns, IT Support, Team Training, Workflow Automation

• Automated CRM workflows, improving store-level service efficiency.

Successfully established and built software development company providing solutions to a variety of companies’ business and operational needs. Led complex software development for a broad range of functions including invoice management systems, e-commerce, and sales systems.
• Taking charge of the commercial, technical and organizational interests.
• Providing leadership to the managers of the finance, HR, business development and IT departments.
• Ensuring that all deals meet the required revenue and margin expectations.
• Presiding over the organizations day-to-day, month-to-month, and year-to-year operations.
• Supervising and overseeing all matters on the commercial side.
• Developing the business in new markets.
• Meeting clients and understanding products and services range.
• Developing online marketing and promotional strategies.

• Consulted regularly with customers on project status, specifications and activities.
• Obtain estimates for programming and development needs.
• Perform quality assurance tests on web projects.
• Installed, configured and managed WordPress Open Source Tools and Content Management System
• Build and manipulate WordPress web server hosting
• Edit, repurpose and Extend WordPress plug-in in accordance to customers’ needs.
• Customized WordPress themes.
• Integrated WordPress based websites with other websites.
• Perform activities to optimize websites for search engine optimization.
• Worked on WooCommerce Platform.
• Integrated Payment Gateway(s) to current and new Websites.
• Educated junior developers.

• Responsible for scoping and developing client websites using the Community version of Magento and Open Cart e-commerce platforms.
• Designed and implemented stand-alone modules for Magento, including payment and shipping modules.
• Worked with Open Cart to develop shopping cart solutions to specific clients.
• Developed product inventory and point of sale applications (POS).
• Developing website layout, application and functions layout.
• Integrating cross browser compatible applications and secure payment gateways.
• Imported client-provided data for customers, products, and other pricing rules
• Worked closely with clients and a team of developers to address client concerns and devise best practices for implementing client desired functionality
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• Built and scaled a 15-member tech company delivering 20+ enterprise applications across
retail, manufacturing, and construction.

• Led design and multinational rollout of robust enterprise resource planning (ERP) and point-of-sale (POS) systems for clients.
• Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
• Guided teams in the development of relational database management systems (RDBMS) for clients.
• Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.
• Directed global rollouts of new software and systems for clients
• Prepared annual plans, strategies and IT procedures to attain objectives of the firms.
• Implemented hardware and software upgrades to several mission critical applications.

Worked as Database administrator (DBA) with experience in designing, coding, testing and supporting next-generation database solutions in Oracle enterprise.

Responsibilities:
• Oracle Database Administration / Installation
• Performance Tuning & Capacity Monitoring
• Data Backup & Recovery
• Standby/Failover Administration
• Creation of tables and PL SQL queries for back end Databases for ERP module  Oracle Forms and Reports Development
• Database-Backed Web Solutions
• Manage front end tools to incorporate with the Database
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• Collected Stakeholder requirements and submitted to project manager.
• Prepared detailed reports concerning Project specifications and activities.
• Modified existing software to correct errors, upgrade interface and improve performance,
• Facilitated customization of systems by encouraging software engineering team to adopt emerging standards for software application development architecture and tools.
• Participated in sales presentations to translate user needs into easy-to understand software solutions.
• Application development and management of technological issues for assigned projects.
• Introduced methodologies and practices that enhanced product definition, release processes and customization of applications to user needs.
• Developed high-quality code to establish development standards.
• Evaluated requirements and initial mock-ups.
• Made technology recommendations that supported optimal construction, maintenance and performance.
• Designed reusable components by utilizing various standard frameworks
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• Designed scalable ERP systems, improving client process efficiency by 20%.