Tadi santha das ananda babu

CRM FUNCTIONAL CONSULTANT at TCS (TATA CONSULTANCY SERVICES)

• India - Hyderabad
• April 2007 to July 2014

Ooredoo R 12 up gradation and GRCC (Q-Tel R12 upgrade) - Doha (Qatar)
 Was involved in impact analysis of separation of CRM module from oracle apps and necessary changes have been suggested.
 There are four modules involved in CRM application(Quoting, Teleservices, Service contracts, Installed Base & Configurator) and impact analysis had been done at onsite if any problem for CRM application if separated from oracle applications after separation
 Retrofit analysis of components of oracle upgrade to R12 of several modules has been done and changes have been suggested accordingly for both the applications to run as it is with offshore team.
 Components involved are reports and plsql, procedures, Interfaces.

TTL OSS/BSS CRM Post Paid (CRM Module):Hyderabad
 Coordinated with other teams like DBA, Network and System admin in resolving application performance issues proactively involved in grooming new team members.
 Worked on Performance related issues and fine-tuned system processes which were bottle necks to the system.
 Done Impact analysis, effort estimations for all medium and highly critical CRs assigned to the team.
 Code analysis of CRs on very short notice which helped in getting high CSAT (Customer Satisfaction) for the team.
 Have substantially contributed towards application performance enhancement.
 Disaster recovery testing. (DR test).Preparing test case of the entire functionality tested during the recovery schedule.
 Functionality testing of new functionality testing and documenting it.
 Proactively involved in grooming new team members.
 Automated business processes for faster resolution of tasks and to reduce manual intervention.
 Involved in many major CR’s development.
 Involved in configuration and processing designing of many new Service Requests and service orders.
 Was involved in completely fine tuning the Technical service request From order creation to order completion.
 Represented CRM team in the meetings with business regarding Operational Issues.
 Played a Key Role in improving the current process.
 Provided SIT and UAT Support.
 Documented all the Business Requests and implementation phases.
 Worked on techno-functional role involving in major enhancements of their business processes.
 Conducting training sessions on some basic functionality of Oracle CRM and service orders.
 Co-ordinate with oracle consultants during application issues.

TTL OSS Service Management (CRM Module- Support):Tata Tele Services Limited - Hyderabad
TTL OS Service Management supports the following functions:
 Production Support and Enhancements to CRM End Users
 Monitoring scheduled jobs like front end reports and corncobs.
 Providing Adhoc Reports to client when ever required.
 Bug fixes and Performance Tuning to the procedures, reports with error data output and with errors and move them to production.
 Coordinating with Oracle Vendors in resolving Application issues.
 Coordinating with other Modules like orders, inventory wrt. to Interfacing issues
 Support to IVR, Scripting & SMS applications.
Module Leader
 Actively involved in post-production activities of Oracle Applications 11i - Teleservices module, identified the root causes and fixed them which improved the Operational efficiency.
 Represented CRM team in the meetings with business regarding Operational Issues.
 Dealt with variety of client issues related to system design in many of the con calls as well as to business and suggested process changes.
 Documented all the activities of Production Support Group
 Proactively involved in grooming new team members
 System monitoring through auto mailer reports
 Involved in impact Analysis and done EQA and IQA for many major CR’s development.
 Involved in Automation of daily routine activities through scheduled scripts(Crontab)
 A SPOC for CCM Tickets and AR’S (Adhoc Requests) and mails which was the main activity for PSG.