IT Coordinator / Team Leader - Development , Network and Support
Al Qudra Sports Management
مجموع سنوات الخبرة :18 years, 6 أشهر
Analyzed key metrics to measure product effectiveness. Troubleshot and resolved Internet connectivity and general software and hardware issues. Identified product problems and strengths and collected data on the customer experience. Gathered and analyzed market information and used findings to define product strategy. Drove business KPIs through rapid iteration of customer-facing product features. Drafted user stories, use cases and functional specifications to support product development. Delivered detailed feature road maps that included action items and project targets. Developed accurate development estimates and drafted project resource plans. Led the design and development of software upgrades and the deployment of new services and products. Managed the local IT team, allocating resources to ongoing projects and enforcing deadlines. Collaborated with the global team to resolve IT support cases.
Key Roles
• Manage the organization IT infrastructure including Domain and Network Administration.
• VPN management in entire organization in all over the UAE.
• Database administration and BACKUP management.
• System administration for SYROS ERP, TALLY ERP, TOREX POS, CMS (Club Management System) and HRNET applications.
• Administrator for telephone system PABX management console and CCTV System in entire organization.
Designed embedded systems software for Club Management by applying key principles of computer science, engineering and mathematical analysis. Continually established clear operational specifications and formulated software requirements. Programmed in an object-oriented programming language with an eye toward code abstraction and reuse. Conferred with data processing to obtain information on limitations for data processing projects. Coordinated installation of software systems and collaborated on the design and implementation of new features. Implemented unit and integration tests to consistently deliver high quality features. Moved quickly from prototyping to enterprise-quality robust implementations. Directed software programming and development of documentation. Coordinated continued performance assurance of software applications and automated performance test scripts.
Developed Projects
• Club Management System Software (CMS) for Civil and Military Sports Clubs.
• Point Of Sales System (POS) with Touch Screen and Barcode Access.
• Customer Relationship Management System (CRM) with SMS Gateway.
• Interconnected Finger Print Attendance System with Auto Email Reminder.
• Support Help Desk Software for the Inter Department Services.
Collaborated with designers to create clean interfaces and simple, intuitive interactions and experiences. Designed embedded systems software by applying key principles of computer science, engineering and mathematical analysis. Continually established clear operational specifications and formulated software requirements. Implemented unit and integration tests to consistently deliver high quality features. Programmed in an object-oriented programming language with an eye toward code abstraction and reuse. Directed software programming and development of documentation.
Developed Projects
• Point Of Sales System with Full inventory Control features.
• ERP System for large Scale Manufacturing Companies and Wholesale Distributing Companies.
• Hospital, Pharmacy and Medical Laboratory Management System.
Final Year Project Designed and implemented an automated Enterprise Management System (EMS) for leading Sports Management Company in Sri Lanka Included Features: * Auto SMS sending gateway for company clients to remind them regarding due payments, updated programs, new schedules, company greetings etc. * Comprehensive Customer and Staff database * Bar code recognition system for capture member Attendance. Fully automated and executed through the stand alone computer server with 5 transaction Terminals. This Windows based system was developed by Using Microsoft Visual Studio.Net and Microsoft SQL Server. I was a team leader in a group of five.