Sales Assistant
PROFESSIONAL SERVICES
Total years of experience :16 years, 3 Months
Responsible for all staff-related issues and demonstrate desired behavior include creating schedules, promoting teamwork, maintaining discipline, motivating and inspiring team to achieve store productivity. Ensure determining the needs of customers by taking to them and then showing them a range of suitable electronics products, specialty in Cameras, Mobiles Phones, Smart phone, mp3’s, IPod’s, & games, IT laptops led TV &their accessories. Advising shoppers on the size, color, price and availability of stock which one they really like. Mush be achieve monthly target set by management.
Responsibilities:
• Provide customer service to customer with confident eye catching way.
• Create and implement an ambiance appropriate to the prestige lifestyle image of the store.
• Assuring that the customer satisfaction is constantly pursued and restored.
• Perform walk-around with customer and demonstrate features of suitable product which he/she demands.
• Ensure to achieve individual sales target consistently and to be aware of store sales target.
• Maximize sales by implementing and monitoring sales assistants client books and sales ability.
• Ensure that store procedures and guidelines for merchandise display and storage are implemented
• Develop strong product knowledge, provide regular product knowledge and sales training to team
• Conducting a weekly staff meeting for discussing store and staff KPI’s and sales performance by store
• Review sales statistics and actions to determine how to better utilize time, plan growth more effectively
• Arranging the stocks from warehouse and companies and sending material requisition to the purchase.
• Provides historical records by maintaining records on area and customer sales.
• Payment transaction quickly and accurately.
• Attend as required and always contribute to regular line management and team meetings.
• Well knowledgeable about SAP reports (checking store stock list, stock in transit, sales figures, investigating negative sku, stock adjustment, price difference, etc.)
• Good communication skills with the ability and credibility to build strong relationships and to operate all level are essential..
• Provide consistent and accurate feedback to buying team with regards to merchandise selection, missed opportunities and other opportunities to grow the business.
• Interacting with customers from different nationalities on a personal level providing Exemplary customer service, making daily sales reports.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
• Obtain Orders from high potential stores.
• Prepare and sets goals of merchandisers.
• Ensure delivery status regularly without return.
• Damage Goods Claim prepare, analysis and settlement.
• Free of Cost Sampling Management, Daily Sales Analysis.
• Take daily stock inventory from HPO stores and follow up weekly targets.
• Manage 16 member team of merchandisers who works in 10 different HPO stores
• Terms Negotiation and Management of Key Accounts operation like Metro, USC, CSD, HPO.
• Resolve Client and customer complains, developing solutions, preparing reports and making recommendation’s to management.
• Ensure proper execution on outlet signage & promotional package (POS) and Brand Activation.
• Receive Purchase Orders from head Office USC/CCSD & Metro and prepare proper online order and hand over/mail order to warehouse of company.