Senior Specialist - Corporate Documentations Quality Assurance
Boehringer Ingelheim
مجموع سنوات الخبرة :18 years, 10 أشهر
Manage the Document Lifecycle Processing of Regulatory Policy, SOP and Procedures for Boehringer Ingelheim GmBH including the creation, update, periodic review, retirement, associations of the document in the controlled system
Closely coordinate with the stakeholders and clients of different departments including Communications, Global Business Services, Finance, Purchasing, HR, ISEE, EHS&S, Legal, Human Pharma, Animal Health, Bio Pharma, IT, Innovation Units and Other Departments in terms of review and processing of the documents
Manage the documentations of Work Instructions from the input to output which is Learning Management System
Generate Document Codes for New BI Regulations
Export Native Files for Existing BI Regulations
Format and Formal Checks of the Final Document and perform QA Checks
Manage the creation/update of General Documents both Gxp and non-GxP related
Release and Activate the documents in the system for Training of Employees
Distribute Emails to In-Scope Departments and Issuing Divisions and Add the documents in the Pending Release table
Align all process with SME and ensure updating of Knowledge Bases and Work Instructions
Train and Mentor Team members including Junior Staff in the end-to-end processing of the documents in the system
Generate and Update KPI Reports for Monthly Reporting with the stakeholders
Attend QA Coaching and Feedback sessions with the Head of as part of Team Monthly Performance
Ensure QA Coaching and Feedback as part of Team Performance
Generate other reports such as Ageing Reports
Establish all QA metrics and tools for QA and KPI Reporting
Manage Other Adhoc Tasks such as Daily Huddle Meeting, Weekly Alignment Meetings, Senior Meeting, Weekly Meetings, New Hire Process Overview
Design, Implement and Execute Team Quality Assurance processes including conducting QA Checks of Final documents received, QA Checks Peer to Peer and QA Checks Overall Performance
Design, develop, and maintain the HR Process Library in terms of administration, content, structure, access, versioning etc.);
Manage, implement and publish documents based on the approved change requests and/or localization. Add new process documents based on approved input from HR
Process Dashboard reporting - Maintenance & reporting of Business Process Master List
Participate on documentation and process audit support; Assist on audit sessions
Support transition projects by creating document libraries and train people on how to use them
Train colleagues how to use the HR Process Library and train them how to create/update work instructions
Create and maintain SharePoint forms - QA Form, Change Request, Change Action Logs, Audit forms
Research and develop effective process documentation; Establish standard documentation templates, standard version control, file naming guidelines and tools, version history
Write, edit, maintain user documentation (instruction guides, process flows and manuals)
Review all processes through identification of necessary improvements, measurement recommendation, monitoring standards and performance standards
Controls and manage documentation protocols in terms of repository, record management, security and distribution
Manage successful implementation and execution. Track impact of changes on performance SLA and metrics
Support the HR GBS organization in its run-mode operation to reach its objective to establish a single-point-of-truth within its organization that is a one-stop-shop for all process related documentation
Collaborate with all GBS stakeholder (Global Process Manager, Center Heads, Transition Manager, Center Team Leads, PMO, Compliance Team, etc.
Ensures a thorough documentation of all processes that includes but is not limited to a consistent naming convention and version controlling, a diligent tracking of all process related changes, the quality control of basic content and structure and the maintenance/administration of the electronic Process Library platform.
Manage the gathering, creation, publishing, maintenance and archiving of knowledge articles in the Knowledge Portal
Implementation of Knowledge Management
Creation and Development of Knowledge Portal
Standardized ISO Documents Taxonomy/Library
Create & Maintain Standard Templates for Internal use
Site Management - Content management; continual improvement to existing documentations; Manage site permissions and sharing access to Users; Design the portal based on business and end user needs
Training Support - Train end-user on how to use the portal by scheduling Roadshows; Strategize to promote KM Awareness for new hires; Assist Quality teams in defining and measuring CTQ (critical to quality) measurements on current DWI for competency testing;
Develop standardized and client specific DWIs to reflect standard process methodologies and templates
Reporting - Prepare weekly and monthly dashboards to provide project status to Management
Liaise with Process Team to identify automation opportunities in process flow designs leveraging industry best practices to drive internal delivery efficiencies
POSITION: Payroll Quality Analyst
DURATION: June 13, 2013 to August 9, 2014
COMPANY/INDUSTRY: NGA Human Resources/ IT enabled services/BPO
DUTIES & RESPONSIBILITIES
• Establish Quality Assurance metrics based on client expectations as agreed in the Service Level Agreement & Measurement System Analysis
• Establish Quality Assurance payroll procedures from pre-payroll, payroll run and post payroll processes of Asia Pacific countries
• Audit of multiple payroll for APAC countries using SAP HCM HR Module
• Provide APAC payroll metrics report to the client indicating total missing or late data identified after payroll cut off, total clarifications by the client, total headcount,
total number of corrections, pay register versions and reason for more than 2 pay reconciliation reports generated from the system
• Supported 5 APAC countries including HK, SG, MY, PH and China
• Ensure monitoring and evaluation of quality and compliance to existing documentation i.e Blueprints, Detailed Work Instructions (DWI)
• Provide feedback to Practitioner regarding the audit results and coordinate necessary coaching with Payroll Lead
• Monthly update of payroll issue logs for multiple payrolls
• Determine root cause analysis whether the error is due to data, system or processes. Investigate each errors based on analysis of the source file and system updates
• Assist Payroll Team Lead on creating presentation as requested by the Management
• Trained for Australia Payroll processing
POSITION: Quality Assurance Specialist - Payroll & EDM
DURATION: July 1, 2010 to June 11, 2013
COMPANY/INDUSTRY: IBM Business Services, Inc./IT enabled/BPO
DUTIES & RESPONSIBILITIES
• Monitoring and evaluation of North American/Puerto Rico/UK payroll processes - prepayroll transactions i.e manual input of deductions and payments, lumpsum severance
payments, taxes and garnishments and payroll run i.e on-cycle and off-cycle payroll run based on timeliness and accuracy as defined in the Service Level Agreement using SAP
HCM HR.
• Capture significant amount of data to analyze and to determine if trends are occurring that require further action.
• Provide weekly report to management on the status of monitoring and evaluation.
• Monitoring and evaluation of North American/UK employee data management processes i.e address changes, direct deposits, tax updates, organization management (OM),
personnel administration (PA), position/lateral changes, remuneration changes (demotion/promotion) new hires, terminations
• Maintains agent evaluation files at defined retention period to ensure accurate and consistent documentation is kept for audit purposes.
• Provides feedback to Practitioners on the quality of service to ensure proper procedures and compliance expectations are being met or followed.
• Generates regular evaluation reports
• Daily communication forms to update Leads and Management on the status of evaluation.Follow up on any action plans to problems/issues documented in the reports
• Performs internal quality audit in accordance to Quality Management System requirements in compliance with ISO 9001-2008 and review existing process documentation.
• Ensure that business process procedures are documented (payroll or data management) . Business process must be standardized and should be consistent with the updated
documentation in the Document Control System (DCS) . Any non-conformity should be documented with evidences based on research and facts.
• Provide recommendations for process improvement including updating of Detailed Work Instructions (DWI) and payroll processes to ensure consistency of payroll procedure
POSITION: Human Resource Administrator - Employee Data Management
DURATION: January 22, 2007 to June 30, 2010
COMPANY/INDUSTRY: IBM Business Services, Inc/IT enabled/BPO
DUTIES & RESPONSIBILITIES
• Track, validate and update employee data into PeopleSoft HR (Oracle) system as agreed in Service Level Agreement and contract between IBM and the client company
• Manage high volume transactions while achieving/maintaining high level of timeliness and accuracy at 99%. These processes include new hires, rehires, leaves, remuneration
changes, organization changes, direct deposits (changes in bank details), W4 Federal and State updates, data corrections, part time to full time changes.
• Business process documentation in compliance to IBM standards
• Handle special process for leave of absences and return from leaves in bulk request. Liaise with Benefits Team for necessary data corrections prior to updating the system.
• Coordinate with other HR Department to resolve escalated HR issues related to tax and direct deposits
• Monitors team cross training and external cross training with IBM L& D to ensure that training for all FTEs are being recorded and sign offs are properly documented for ownership and accountability
• Outgoing calls to US client to verify missing information per employee request
POSITION: Marketing Assistant
DURATION: May 1, 2003 to October 31, 2014
COMPANY/INDUSTRY: Caring Enterprises & Sagana 100 Philippines, Inc/Small and Medium Enterprise
Caring Enterprises is in the business of distribution of alternative medicines for people with terminal illnesses such as cancer, kidney problems, diabetes, hypertension.
SAGANA 100 Philippines is in the business of manufacturing and distribution of organic fertilizers in liquid and solid forms.
DUTIES & RESPONSIBILITIES
• Product Inventory - Track, monitor and encode inventory of alternative medicines, fertilizer and other products on stocks/on sale in the office; timely update of product inventory to ensure accuracy of stocks on hand upon customer order/request; create an efficient system of inventory for the company
• Documentation - Issue invoices and official receipts of sale
• Bookkeeping - Assists the Senior Marketing in the documentation or logging of accounts receivables and payables in the company journal for accounting purposes
• Customer Service - Answer phone calls on product inquiries; explain specifications and usage of alternative medicines and organic fertilizers, accepts product orders through telephone, prepare orders for pickup or delivery to customer
• Clerical/Administrative tasks - Deposit cash or checks and other bank transactions; encode necessary legal documents into the computer i.e contracts; assist in product write-up
documentations i.e regimen
Bachelor of Arts - Political Science Major (Graduated: June 2004) School Attended: University of the Philippines in the Visayas - Miagao, Iloilo CORE Courses: 48 units MINOR: 39 units General Education Courses: 57 units Total: 144 units
